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Advanced functions

50 NN42030-101 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010

Using the Mid Call features

While you are in a voice call, you can use the following voice call telephony features:

• Call hold and retrieve: Place the current call on hold, then resume it.

• Call transfer: Transfer the call to another party: either blind or supervised.

• Device handoff: Move the call from your desktop phone to the Avaya 3100 MC - Client and vice versa.

• Call swap: Switch between two parties while you are in an established call.

• Three-party conference call: Hold an impromptu three-party conference.

Call hold and retrieve

Placing a call on hold

1. While in a call, select Menu, Hold.

Held appears on the dialpad display. Music plays to the party on hold, if available on your system.

Retrieving a held call

•Select Menu, Unhold.

Call transfer

The two options available for transferring a call are:

• Blind: Transfers the call without talking to the called party.

• Supervised: Talk to the called party before transferring the call.

Transferring a call

1. While in a call, select Menu, Mid-Call Feature.

2. Dial the number of the second party.

3. Select Menu, Hold & Call.

The call is placed on hold. The first party hears music, if available on your system.

4. Perform one of the following actions:

• To complete a blind transfer, select Menu, Transfer Call while the call is still ringing.

• To complete a supervised transfer, wait for an answer, consult, then select Menu, Transfer Call.

Call swap

Switch between two different parties while you are in an established call.

Swapping a call between two parties

1. While in a call, select Menu, Mid-Call Feature.

2. Dial the number of the second party.

3. Select Menu, Hold & Call. The first party is placed on hold and hears music, if available on your

system.

4. After the second party answers the call, press Swap to alternate between the two parties.

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Avaya 3100 Mobile Communicator - Client for BlackBerry Guía de usuario Pagina 50