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Installing your Avaya 3100 MC - Client for BlackBerry
Avaya 3100 Mobile Communicator - Client for BlackBerry User Guide 15
Installing your Avaya 3100 MC - Client for
BlackBerry
This section contains the following topics:
• “Installing or upgrading the software” on page 15
• “Uninstalling Avaya 3100 MC - Client for BlackBerry” on page 20
• “Determining the software version” on page 21
Installing or upgrading the software
This section describes how to install or upgrade the Avaya 3100 Mobile Communicator - Client (Avaya
3100 MC - Client) for BlackBerry on a supported BlackBerry device. You can install or upgrade the Avaya
3100 MC - Client in one of three ways:
• Installing from a computer: Use this method to add the software to your computer, connect your
computer to your BlackBerry with a universal serial bus (USB) cable, and then install the software by
using the Desktop Manager.
• Installing over the air: Use this method to open a Web browser on your BlackBerry, access a Web
site that lists the available software load builds, and then select and install the appropriate software for
your particular device. This method requires that you purchase a BlackBerry cellular data plan.
Note: Avaya recommends that you use the over the air method of installation, because most of the
installation steps are automated.
• Installing from the BlackBerry Enterprise Server (BES): Your system administrator may request that
you use this method. For information on the BES install, see “Installing or upgrading Avaya 3100
MC - Client for BlackBerry using the BlackBerry Enterprise Server (BES)” on page 17.
Use the following procedures to install or upgrade the Avaya 3100 MC - Client for BlackBerry software:
• “Installing Avaya 3100 MC - Client for BlackBerry from a computer” on page 15
• “Installing your new Avaya 3100 MC - Client for BlackBerry over the air” on page 16
• “Installing or upgrading Avaya 3100 MC - Client for BlackBerry using the BlackBerry Enterprise
Server (BES)” on page 17
• “Upgrading Avaya 3100 MC - Client for BlackBerry from a computer” on page 18
• “Upgrading Avaya 3100 MC - Client for BlackBerry over the air” on page 19
• “Performing an upgrade for a major release” on page 19
Note: Before you upgrade for a major release, for example, Release 2.x to Release 3.0, you must
record your Username, Password, Primary Avaya 3100 Mobile Communicator Gateway address, and
mobile contact number. You will need to reenter these settings on the Avaya 3100 MC - Client after
completing the upgrade.
Installing Avaya 3100 MC - Client for BlackBerry
from a computer
Before installation, you obtain the Avaya 3100 MC - Client for BlackBerry software from the Avaya 3100
Mobile Communicator Gateway. Your system administrator gives you the Uniform Resource Locator
(URL) for the Avaya 3100 Mobile Communicator Gateway user portal.
- BlackBerry User Guide 1
- Contents 3
- Getting started with the 6
- New in this release 7
- BlackBerry feature overview 9
- Language support 10
- Getting started 11
- Enterprise requirements 12
- Network specifications 12
- Sample calculation 13
- Battery life 14
- Accessing Help 14
- BlackBerry 15
- BlackBerry over the air 16
- BlackBerry using the 17
- BlackBerry database 20
- BlackBerry application 21
- Initial configuration 23
- Owner information settings 25
- IM/Call settings 28
- Buddy settings 29
- Quick key settings 30
- Database backup and restore 32
- Changing the language 33
- Basic functions 35
- Logging on and logging off 36
- Overview of the Main pane 37
- Changing the Main pane setup 38
- Navigation 39
- Shortcut Keys 40
- Quick and Convenience keys 40
- SEND and END buttons 41
- Native Dialpad 42
- Advanced functions 43
- Call modes 44
- Call Intercept 45
- Dialing a number 45
- Calling an emergency number 46
- Calling from the Buddy list 46
- Receiving calls 48
- Call screening and voice mail 49
- Using the Mid Call features 50
- Working with Buddies 51
- Adding a Buddy 52
- 4. Select Menu, Done 53
- Figure 11: Adding a buddy 53
- Viewing the status of buddies 55
- Adding a Buddy to a group 57
- Deleting a Buddy 57
- Setting your presence status 58
- Searching for people 59
- Performing a local search 60
- Viewing search details 60
- Working with Groups 61
- Instant Conferences 62
- Managing Instant Conferences 63
- Managing Instant Messages 67
- Receiving a message 68
- History (Call Logs) 70
- Viewing History details 72
- Deleting entries 72
- Managing voice mail 73
- Acronyms 75
- Quick reference 77
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