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Avaya BCM 2.0 Call Center Reporting Manual de usuario Pagina 9

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P0911643 Issue 02 Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide
Installing Enterprise Edge 2.0 Call Center Reporting
Introduction
This chapter describes installation prerequisites, how to install the Enterprise Edge 2.0 Call
Center Reporting Master and Multiple Client software, troubleshooting tips and the folders
created on the Enterprise Edge 2.0 Master and Multiple Client PCs.
Installation prerequisites
Before you install Enterprise Edge 2.0 Call Center Reporting Master Client software, you must:
1.
Be familiar with Enterprise Edge 2.0 Call Center and the Windows
TM
operating system.
2.
Ensure that the Enterprise Edge 2.0 Call Center is installed and configured.
3.
Ensure that the Enterprise Edge 2.0 is connected to and is operational on the Network to
which the Enterprise Edge 2.0 Call Center Reporting Master Client PC is connected.
Now you are ready to install the Enterprise Edge 2.0 Call Center Reporting Master Client
software from the Enterprise Edge 2.0.
Installing Enterprise Edge 2.0 Call Center Reporting Master Client
software
Enterprise Edge 2.0 Call Center Reporting Master Client software automatically creates a folder
called \Program Files\Nortel Networks\Call Center Reporting on the C: drive of the Master
Client PC. This folder contains the application files used by Enterprise Edge 2.0 Call Center
Reporting Master Client. It also contains the Call Center Reporting configuration database.
Another folder is created on the hard disk drive of the Master Client PC. The second folder is
called \Program Files\Nortel Networks\Call Center Reporting\Stats, and contains the stored
statistical data. This folder is not created on the Multiple Client PCs.
Do not rename, move or delete these folders.
Note: Before Enterprise Edge 2.0 Call Center Reporting will operate correctly, you must
enable the Enterprise Edge 2.0 Call Center Reporting Software Keycode. For Software
Keycode information, refer to the Enterprise Edge 2.0 Software Keycode Installation
Guide.
3
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