Avaya BCM 2.0 Call Center Reporting Manual de usuario Pagina 4
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- Tabla de contenidos
- MARCADORES
- Set Up and Operation Guide 1
- Table of contents 2
- How to use this guide 5
- Other documents 6
- System Overview 7
- PC requirements 8
- Installation prerequisites 9
- Introduction 21
- Configure window tabs 22
- Naming the Queues 24
- Configuring the Serial Port 25
- Wallboards 26
- Wallboard Parameters 28
- Creating a Wallboard Alarm 31
- Sending Wallboard Messages 31
- Editing a Wallboard Schedule 33
- Deleting a Wallboard Schedule 33
- Statistical Settings 34
- Real Time Information 36
- Real Time information 39
- Management Reports 41
- Accessing Historical Reports 42
- Report Manager window 43
- Viewing Reports 44
- Report Types 45
- Printing reports 54
- Abandoned Caller ID Report 55
- Configuration Report 57
- Print Schedule 58
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