Avaya BCM 2.0 Call Center Reporting Manual de usuario descargar pdf (Pagina 22)

Configuring Enterprise Edge 2.0 Call Center Reporting

Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide P0911643 Issue 02

Configure window tabs

Company

Use this tab to enter details of your company. Your

Company Name

will be included in any

printed reports.

Lines

Select this tab to add, change or delete the details of your Enterprise Edge 2.0 Call Center lines.

Note:

Enterprise Edge 2.0 Call Center Reporting only gathers data from the

Enterprise Edge 2.0 Call Center system. The configuration does not affect the

operation of the Enterprise Edge 2.0 Call Center system. Line details entered

at this point are for reporting purposes only.

Adding a new line

1. Click the

Lines

tab.

2. Click

New

3. In the

Line Name:

box, type the name of the new line.

4. In the

Ln No:

box, enter the line number.

5. From the drop down list, select the

Queue

to which the line belongs.

6. Click

Changing an existing line

1. From the

Lines

tab, click and highlight the line name to be edited.

2. Click

Properties

, the

Line Properties

window will open.

3. In the

Line Name:

box, change the line name as required.

4. From the

Queue

drop down list, change the Queue as required.

5. Click

Deleting a line

1. From the

Lines

tab, click and highlight the line name to be removed.

2. Click

Remove

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Avaya BCM 2.0 Call Center Reporting Manual de usuario Pagina 22

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