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Avaya BCM 2.0 Call Center Reporting Manual de usuario Pagina 21

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P0911643 Issue 02 Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide
Configuring Enterprise Edge 2.0 Call Center Reporting
Introduction
Enterprise Edge 2.0 Call Center Reporting gathers data on events that occur within your
Enterprise Edge 2.0 Call Center system. For meaningful and accurate information to be collated,
Enterprise Edge 2.0 Call Center Reporting must be suitably configured. For information about
your Enterprise Edge 2.0 Call Center configuration (such as line numbers) refer to the Enterprise
Edge 2.0 Call Center Programming Record which is contained in the Enterprise Edge 2.0 Call
Center Set Up and Operation Guide.
The configuration options can be accessed from the System Manager menu by selecting System
and then Configure….
The Configure window consists of a set of named tabs which can be selected to input, view or
change the configuration.
Configure window
5
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