Avaya BCM 2.0 Call Center Reporting Manual de usuario descargar pdf (Pagina 17)

P0911643 Issue 02 Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide

Using Enterprise Edge 2.0 Call Center Reporting

Starting Enterprise Edge 2.0 Call Center Reporting

To start the Enterprise Edge 2.0 Call Center Reporting Master Client, double-click on

the Call Center Reporting icon on the desktop of the Master Client PC

Note: At the same time, the RDB Server will automatically open and start to collect

data from Enterprise Edge 2.0 Call Center. When the RDB Server is

operational an icon in the form of a bar graph will be shown on the Windows

taskbar on the Master Client PC Desktop.

RDB Server taskbar icon

To start an Enterprise Edge 2.0 Call Center Reporting Multiple Client, double-click

on the Call Center Reporting Client icon on the desktop of the Multiple Client PC.

Remember, for the Multiple Client(s) to operate correctly, the Master Client

must already be running.

Entering Enterprise Edge 2.0 Call Center Reporting (Log In)

Before you can access the configuration or management information you have to Log In to the

system. For security, this process requires a User ID and a Password.

From the menu bar select Level and then click Log-In…, or

Click the Log In icon on the toolbar.

You must now enter a User ID number and Password. The ID number entered

indicates which Queues you wish to view or administer. To be able to access all of

the Queues you must enter the System Manager User ID and Password. The User ID

for the System Manager is 900. To restrict your activities to only one Queue enter a

Queue level (also called Supervisor level) User ID and Password. The Supervisor

User Ids are 901 for Queue One, 902 for Queue Two and so on, up to 916 for Queue

Sixteen.

Note: The User IDs are pre-set at 900, 901, 902 … 916. and cannot be altered. The

Passwords also default to 900, 901, 902 … 916, but the Passwords may be

changed in the configuration.

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Avaya BCM 2.0 Call Center Reporting Manual de usuario Pagina 17