Avaya BCM 2.0 Call Center Reporting Manual de usuario descargar pdf (Pagina 5)

P0911643 Issue 02 Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide

How to use this guide

Introduction

This guide is designed to assist a System Manager in the installation, set up and operation of

Enterprise Edge 2.0 Call Center Reporting. Use this guide as an ongoing reference.

This chapter tells you what to expect as you read this guide and how information in this guide is

presented.

How this guide is organized

The Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide is organized

according to the following chapters:

How to use this guide

— provides a brief overview identifying the organization of this guide.

System Overview

— describes the overall functionality of Enterprise Edge 2.0 Call Center

Reporting, provides a package checklist and explains the software involved.

Installing Enterprise Edge 2.0 Call Center Reporting

— describes installation

prerequisites and how to install the Enterprise Edge 2.0 Call Center Reporting Master Client and

the Enterprise Edge 2.0 Call Center Reporting Multiple Client software from the Enterprise Edge

2.0. This chapter also provides diagnostic and recovery procedures for problems that might occur

while setting up and operating Enterprise Edge 2.0 Call Center Reporting.

Using Enterprise Edge 2.0 Call Center Reporting

— describes starting to use Enterprise

Edge 2.0 Call Center Reporting, including Logging In and Out, and the use of the RDB Server.

This chapter also explains the menu options that appear on the PC screen.

Configuring Enterprise Edge 2.0 Call Center Reporting

— describes how to enter

company details, how to view and change line and agent information, how to name the queues.

and how to assign Passwords for the Queues. This chapter also explains how to set the statistical

time bins (for use in the management reports) and how to change your password.

Wallboards

— describes how to configure Enterprise Edge 2.0 Call Center Reporting to drive

Wallboard displays. This chapter also explains the use of Wallboard messages, Wallboard alarms

and Wallboard schedules.

Statistical Settings

— explains how to tailor the analysis of the management information to

suit your requirements.

Real Time Information

— describes how to access and view the Real Time management

information provided by Enterprise Edge 2.0 Call Center Reporting.

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Avaya BCM 2.0 Call Center Reporting Manual de usuario Pagina 5