Avaya BCM 2.0 Call Center Reporting Manual de usuario descargar pdf (Pagina 14)

Installing Enterprise Edge 2.0 Call Center Reporting

Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide P0911643 Issue 02

11. Double-click the

Enterprise Edge Call Center Reporting Client

folder. Make sure you

have clicked on the

Enterprise Edge Call Center Reporting Client

folder and

NOT

the

Enterprise Edge Call Center Reporting Master

folder. There can only be one PC on your

network Configured as a Master Client.

12. Double-click on the

Setup.exe

file, and then click

13. The

Nortel Networks Connects

Splash Screen and the Enterprise Edge Call Center

Reporting Welcome screens appear.

14. The

Choose Destination Location

window appears.

15. Click

to accept the default location. To change the directory location, click

Browse

choose another directory location and then click

16. As installation proceeds, a number of status dialog boxes appear, indicating the progress of

the installation. The

Setup Complete

window appears.

Note:

You will be asked for the Network Name of the Master Client PC during the installation

of the Multiple Client software.

YOU MUST

enter the Network Name of the Master

Client PC –

do not

enter the IP Address of the Master Client PC. You must enter the

Network Name of the Master Client PC for the Multiple Client software to operate

correctly.

Troubleshooting Enterprise Edge 2.0 Call Center Reporting

If the Master Client (including the RDB Server) is closed down and then restarted, Enterprise

Edge 2.0 Call Center Reporting will have no knowledge of any Agents who are still Logged In to

Enterprise Edge 2.0 Call Center, nor will it have any knowledge of any Calls which are already

in progress. In other words, all of the Enterprise Edge 2.0 Call Center Queues will be considered

to be in the Out Mode.

The same situation will occur if the Enterprise Edge 2.0 is closed down and restarted, and Agents

The solution to both of these scenarios is that for either accidental or scheduled disconnection or

power down of the Enterprise Edge 2.0, the Enterprise Edge 2.0 Call Center Reporting Master

Client software must be closed down.

Note:

When Enterprise Edge 2.0 Call Center Reporting Master Client is restarted Agents should

be told to Log Out and then Log In.

The following procedures explain how to recover from data loss between Enterprise Edge 2.0

Call Center and the Master Client PC. For each situation, perform the steps in order.

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