Avaya BCM 2.0 Call Center Reporting Manual de usuario descargar pdf (Pagina 13)

Installing Enterprise Edge 2.0 Call Center Reporting

P0911643 Issue 02 Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide

7. Click

Shared As

. Make sure that the name displayed is Call Center with a single space

between the word Call and the word Center and that there are no extra spaces after the word

Center.

8. Under Access Type click

Full

. Leave the Password box blank.

9. Repeat steps 6 to 8 for the second folder called

Program Files\Nortel Networks\Call

Center Reporting\Stats

Note:

Windows NT Workstation users only need to follow steps 5 to 9 above,

remembering to set the type of access required in step 8 by clicking on the

Permission

button. Set Permissions to Full.

Installing Enterprise Edge 2.0 Call Center Reporting software onto additional PCs

The Enterprise Edge 2.0 Call Center Reporting Multiple Client software can be loaded onto

additional PCs so that multiple Supervisors/Managers can access the information stored on the

Master Client PC.

This is known as having Multiple Clients. (Also, see the sections above titled TCP/IP Protocol,

and Master Client PC File Sharing.)

Installing Enterprise Edge 2.0 Call Center Reporting Multiple Client

1. Exit any Windows programs that are running.

2. On the taskbar, click the

Start

button, point to

Find

and then click

Computer

3. The

Find: Computer

dialog box appears.

4. In the

Named

list box, type the name of the Enterprise Edge 2.0, or select the Enterprise

Edge 2.0 from the list. If you do not know the name, ask your System Administrator.

5. Click the

Find Now

button.

6. The

Enterprise Edge

icon appears in the list.

7. Double-click the

Enterprise Edge

icon.

8. Double-click the

Program Files

folder.

9. Double-click the

Nortel Networks

folder.

10. Double-click the

Public

folder.

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Avaya BCM 2.0 Call Center Reporting Manual de usuario Pagina 13

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