Avaya BCM 2.0 Call Center Reporting Manual de usuario descargar pdf (Pagina 43)

Management Reports

Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide P0911643 Issue 02

To view reports for a whole day, click the day required and then click the

Daily

button.

To view reports for a whole week, click on any day in that week and then click the

Weekly

button.

To view reports for a whole month, click on any day in that month and then click the

Monthly

button.

Note

: These buttons will only be highlighted and available to select if statistical

data is stored for that time period.

After selecting the required time period, the Report Manager window will open and the title bar

will reflect your selection. Refer to the next section on Report Manager for details on how to

view individual reports.

Report Manager window

The Report Manager window allows different management reports, in different formats, to be

selected and viewed on the screen. Reports can also be printed from this window. The Report

Manager menu bar offers the following options:

File

Print…

- allows you to print management reports.

Close -

closes the Report Manager window.

View

Graph

- allows you to view and open report in a graphical format (if available).

Numeric -

allows you to view and open report in a numerical format.

Report

This option displays a list of all the reports available for you to view. This list will depend on

whether or not you selected to view information for a Queue or the System. The full list is as

follows:

Answered Call

Abandoned Call

Incoming Call

Agent Activity

Average Time

System Capacity

Call Profile

Agent Profile

Summary

1 2 ... 38 39 40 41 42 43 44 45 46 47 48 ... 61 62

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Avaya BCM 2.0 Call Center Reporting Manual de usuario Pagina 43

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