Avaya BCM 2.0 Call Center Reporting Manual de usuario descargar pdf (Pagina 23)

Configuring Enterprise Edge 2.0 Call Center Reporting

P0911643 Issue 02 Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide

3. Click

Yes

when prompted. The line will now be removed from the Enterprise Edge

2.0 Call Center Reporting configuration.

Agents

Select this tab to add, change or delete the details of your agents.

Note:

In order that Enterprise Edge 2.0 Call Center Reporting truly reflects the

activity or status of the Agents it is important that the Agent Name and Agent

ID you enter here correctly reflect the programming of your Enterprise Edge

2.0 Call Center system.

Adding an agent

1. Click the

Agents

tab.

2. Click

New

, the

New Agent

window will open.

3. In the

Agent Name:

box enter the name of the agent.

4. In the

Agent ID:

box enter the Agent ID number.

5. Click

Changing an agent

1. From the

Agents

tab, click and highlight the agent to be edited.

2. Click

Properties

. The

Agent Properties

window will open.

3. Edit the Agent name as required.

4. Click

Deleting an agent

1. From the

Agents

tab, click and highlight the agent to be removed.

2. Click

Remove

3. Click

Yes

when prompted. The agent details will now be removed from the

Enterprise Edge 2.0 Call Center Reporting configuration.

Queues

Select this tab to give meaningful names to your Queues, and to change the default Passwords

for access to the Queue Level (the Supervisor Password). If no entries are made, the queue

names will default to Queue1, Queue2 and so on to Queue16, and the Passwords will default to

901, 902 … 916.

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Avaya BCM 2.0 Call Center Reporting Manual de usuario Pagina 23

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