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Avaya BCM 2.0 Call Center Reporting Manual de usuario Pagina 20

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Using Enterprise Edge 2.0 Call Center Reporting
Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide P0911643 Issue 02
20
View
Toolbar -
displays the Toolbar when selected. The toolbar consists of various shortcut icons.
When the mouse pointer is positioned over an icon, a description of the icon function is
displayed.
Status Bar -
displays the Status Bar when selected. The status bar appears at the base of the
main window and offers a description of either a shortcut icon under the mouse pointer, or an
option selected from the main menu.
System (System Manager level only)
Configure
- opens the main configuration window (if the
Access to Configuration
option was
checked during the Log In process).
Enterprise Edge Call Center Reporting Status
- opens a window that shows the Enterprise
Edge 2.0 Call Center Reporting status and any diagnostic messages from the RDB Server. The
Data Log can be started and stopped from this window, when advised to do so by your
distributor.
Management-Info
Statistical Set up –
allows you to specify settings which affect the display or reporting of
information
Real Time
– displays the Real Time screens to allow you to monitor the activity within, and
performance of, your Call Center
Current Reports
– display or print reports relating to the current hour or the current day
Historical Reports…
- display or print reports relating to information gathered and stored
before the current day
Abandoned Caller ID Report…
- display or print the Abandoned Caller ID report (Queue level
only (901 … 916)
Print Schedule…
- set up automatic print schedules to have reports
Configuration Report
– display or print the Configuration settings for your System (900) or
Queue (901 … 916)
Window
Selecting
Window
provides a drop down menu with options to change the appearance of the
windows or to close active windows.
Help
Help Topics
- opens the on-line help
About Enterprise Edge Call Center Reporting…
- displays the software version number and
copyright information.
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