Avaya BCM 2.0 Call Center Reporting Manual de usuario descargar pdf (Pagina 18)

Using Enterprise Edge 2.0 Call Center Reporting

Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide P0911643 Issue 02

With the default User IDs and Passwords, you would enter User ID 900, Password

900 to gain access to the system as the System Manager; you would enter User ID

901, Password 901 to gain access as the Supervisor of Queue One and you would

enter User ID 914, Password 914 to gain access as the Supervisor of Queue Fourteen.

4. If you wish to make changes to the Configuration, click the

Access to Configuration

box. This will enable you to change the Configuration settings for the Call Center

Reporting software. If you are Logging In as the System Manager (900) you will be

able to change all of the Configuration settings. If you are Logging In at Queue Level

(901 … 916), you will only be able to change some settings directly related to that

particular Queue.

Enterprise Edge Call Center Reporting Log-In dialog box

5. Click

Note

: With the

Access to Configuration

option enabled Enterprise Edge 2.0 Call

Center Reporting monitors the PC for user activity on the keyboard or the

mouse. As a security precaution, after a period of 15 minutes with no activity

the user is automatically logged out.

Exiting Enterprise Edge 2.0 Call Center Reporting Master Client (Log Out)

To Log Out and leave the user interface screen open:

1. Select

Level

and then click

Log-Out

To Log Out and close the user interface:

1. Select

Level

and click

Log-Out & Exit…

2. You will be prompted for the System Manager User ID and Password. If you do not

enter these correctly the Master Client software will not close down.

Note

: The RDB Server will remain operational even though the user interface is

now closed.

Closing the RDB Server (on the Master Client PC)

1. Double click the

RDB Server

icon on the Windows taskbar. This will open the

Report Database Server

window.

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Avaya BCM 2.0 Call Center Reporting Manual de usuario Pagina 18

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