Avaya BCM 2.0 Call Center Reporting Manual de usuario descargar pdf (Pagina 31)

Wallboards

Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide P0911643 Issue 02

Sending Wallboard Messages

A Message can be sent manually to a Wallboard at any time.

1. From the

Message

tab, click and highlight the Message you want to send.

2. Click

Send

Note:

If the Message is sent from the System level, then after clicking

Send

, a

dialog box will open with the option to send the Message to either the

System

Wallboard

only, or to

All Wallboards

. Click the option required.

3. Click

to sent the Message.

Wallboard Alarms

A Wallboard Alarm can be set up so that when a specific Parameter reaches a critical threshold

either a Message is sent to the Wallboard or, if no Message is required, the alarmed Parameter on

the Wallboard will flash. Wallboard Alarms can be used to alert your staff of a critical condition

such as too many calls in the Queue or too many Agents in the busy state. An audible Buzzer

accompanies Wallboard Alarms if this option is configured in the Wallboard Settings tab.

Creating a Wallboard Alarm

1. From the main menu, click

Management-Info

2. Select

System

or the

Queue

to which the Wallboard is assigned and the Alarm

applies.

3. From the drop down menu select

Wallboard

. The Wallboard window will open.

4. Click the

Alarm

tab. This will show any Alarms that have been previously created.

5. Click

New

6. From the drop down menu option titled

Parameter

, select the Parameter that you

want to use as the alarm trigger.

7. From the drop down menu option titled

Function

, choose whether the alarm is to be

triggered when the Parameter value is less than or equal to (<=), equal to (=), or

greater than or equal to (>=) the value entered in the

Threshold

box.

8. In the

Threshold

box, enter the numerical value that will be used to trigger the alarm.

Note

: The system knows whether the number entered in the Threshold box relates

to a number, time (in seconds) or a percentage, depending upon the chosen

parameter.

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Avaya BCM 2.0 Call Center Reporting Manual de usuario Pagina 31

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