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P0911643 Issue 02 Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide
Table of contents
How to use this guide........................................................................5
Introduction............................................................................................................. 5
How this guide is organized................................................................................... 5
Other documents.................................................................................................... 6
System Overview ...............................................................................7
Introduction............................................................................................................. 7
System software..................................................................................................... 7
PC requirements .................................................................................................... 8
Installing Enterprise Edge 2.0 Call Center Reporting .....................9
Introduction............................................................................................................. 9
Installation prerequisites ........................................................................................ 9
Installing Enterprise Edge 2.0 Call Center Reporting Master Client software....... 9
TCP/IP Protocol .............................................................................................. 10
Checking whether The Windows Networking Component Is Installed........... 10
Installing Enterprise Edge 2.0 Call Center Reporting Master Client............... 10
Master Client PC File Sharing......................................................................... 11
Installing Enterprise Edge 2.0 Call Center Reporting software onto
additional PCs................................................................................................. 13
Installing Enterprise Edge 2.0 Call Center Reporting Multiple Client ............. 13
Troubleshooting Enterprise Edge 2.0 Call Center Reporting............................... 14
Folders created on the Call Center Reporting Multiple Client PCs...................... 16
Using Enterprise Edge 2.0 Call Center Reporting.........................17
Starting Enterprise Edge 2.0 Call Center Reporting............................................ 17
Entering Enterprise Edge 2.0 Call Center Reporting (Log In) ........................ 17
Exiting Enterprise Edge 2.0 Call Center Reporting Master Client (Log Out).. 18
Closing the RDB Server (on the Master Client PC)........................................ 18
Call Center Reporting Main Window.................................................................... 19
Level................................................................................................................ 19
View................................................................................................................. 20
System (System Manager level only) ............................................................. 20
Management-Info............................................................................................ 20
Window ........................................................................................................... 20
Help................................................................................................................. 20
Configuring Enterprise Edge 2.0 Call Center Reporting...............21
Introduction........................................................................................................... 21
Configure window tabs......................................................................................... 22
Company......................................................................................................... 22
Lines................................................................................................................ 22
- Set Up and Operation Guide 1
- Table of contents 2
- How to use this guide 5
- Other documents 6
- System Overview 7
- PC requirements 8
- Installation prerequisites 9
- Introduction 21
- Configure window tabs 22
- Naming the Queues 24
- Configuring the Serial Port 25
- Wallboards 26
- Wallboard Parameters 28
- Creating a Wallboard Alarm 31
- Sending Wallboard Messages 31
- Editing a Wallboard Schedule 33
- Deleting a Wallboard Schedule 33
- Statistical Settings 34
- Real Time Information 36
- Real Time information 39
- Management Reports 41
- Accessing Historical Reports 42
- Report Manager window 43
- Viewing Reports 44
- Report Types 45
- Printing reports 54
- Abandoned Caller ID Report 55
- Configuration Report 57
- Print Schedule 58
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