Avaya BCM 2.0 Call Center Reporting Manual de usuario descargar pdf (Pagina 15)

Installing Enterprise Edge 2.0 Call Center Reporting

P0911643 Issue 02 Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide

Starting or Restarting Enterprise Edge 2.0 Call Center and Enterprise Edge 2.0 Call Center

Reporting Master Client

When starting the system for the first time, or intentionally restarting the system after a

controlled power down:

1. Start the Enterprise Edge 2.0.

2. Start the Enterprise Edge 2.0 Call Center Reporting Master Client.

Note:

Do not allow agents to log in until all steps are completed.

To recover from an unintentional close-down of the RDB Server:

1. Shut down Enterprise Edge 2.0 Call Center Reporting Master Client.

2. Ensure that Enterprise Edge 2.0 Call Center is still running.

3. Restart Enterprise Edge 2.0 Call Center Reporting Master Client.

4. If agents are currently logged into the system, they must log out, and then log back in.

Note:

Do not allow agents to log in until all steps are completed.

Starting or Restarting Enterprise Edge 2.0 Call Center and Enterprise Edge 2.0 Call Center

Reporting Multiple Client

If a you have Logged In to Enterprise Edge 2.0 Call Center Reporting on a Multiple Client PC

and the Enterprise Edge 2.0 has been restarted, you will have to Log Out and Exit from the

Enterprise Edge 2.0 Call Center Reporting, and re-start Enterprise Edge 2.0 Call Center

Reporting once the Enterprise Edge 2.0 has been re-started.

If you had selected the Access to Configuration option before the Master Client PC was re-set,

you might see the following dialog box when you try to Log In again with the Access to

Configuration option selected.

Enterprise Edge Call Center Reporting Access to Configuration Denied dialog box

Check that no other users have Logged In with the Access to Configuration option selected.

If there are no other users Logged In with the Access to Configuration option selected the

restriction placed on the Access to Configuration option will time-out after 15 minutes. Wait for

15 minutes and then re-try.

1 2 ... 10 11 12 13 14 15 16 17 18 19 20 ... 61 62

Sin comentarios

Avaya BCM 2.0 Call Center Reporting Manual de usuario Pagina 15