Avaya BCM 2.0 Call Center Reporting Manual de usuario descargar pdf (Pagina 10)

Installing Enterprise Edge 2.0 Call Center Reporting

Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide P0911643 Issue 02

TCP/IP Protocol

Enterprise Edge 2.0 and Enterprise Edge 2.0 Call Center Reporting use the industry standard

TCP/IP protocol for communication between the Enterprise Edge 2.0 Call Center and the

Enterprise Edge 2.0 Call Center Reporting Master Client PC, and also for communication

between the Master Client PC and the Multiple Client PC(s). This means the Windows Network

component is required for all Enterprise Edge 2.0 Call Center Reporting Client PCs, both for the

Master Client and for the Multiple Clients.

The Enterprise Edge 2.0 Call Center Reporting installation process does not install the Windows

Network component. For instructions on installing the Windows Networking component, refer to

your network or Windows documentation.

Checking whether The Windows Networking Component Is Installed

To check that the Windows Network component is set up properly in order to operate as a

Enterprise Edge 2.0 Call Center Reporting Master or Multiple Client PC, the following steps

must be performed:

Note:

If your company has a network administrator, check with your administrator before

changing any network configuration parameters.

1. Start the Windows system on the PC that will have the Enterprise Edge 2.0 Call Center

Reporting Client application installed.

2. On the Windows taskbar, click

Start

, point to

Settings

and then click

Control Panel

. The

Control Panel

window appears.

3. Double click on the

Network

icon . The

Network

window appears with the

Configuration

tab displayed.

4. Check that TCP/IP appears on the list of installed network components. If TCP/IP is not on

the list, click

Add

to install this protocol using the Windows installation instructions, or refer

to your network administrator.

Installing Enterprise Edge 2.0 Call Center Reporting Master Client

1. Exit any Windows programs that are running.

2. On the taskbar, click the

Start

button, point to

Find

and then click

Computer

3. The

Find: Computer

dialog box appears.

4. In the

Named

list box, type the name of the Enterprise Edge 2.0, or select the Enterprise

Edge 2.0 from the list. If you do not know the name, ask your System Administrator.

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Avaya BCM 2.0 Call Center Reporting Manual de usuario Pagina 10

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