Avaya BCM 2.0 Call Center Reporting Manual de usuario descargar pdf (Pagina 11)

Installing Enterprise Edge 2.0 Call Center Reporting

P0911643 Issue 02 Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide

5. Click the

Find Now

button.

6. The

Enterprise Edge

icon appears in the list.

7. Double-click the

Enterprise Edge

icon.

8. Double-click the

Program Files

folder.

9. Double-click the

Nortel Networks

folder.

10. Double-click the

Public

folder.

11. Double-click the

Enterprise Edge Call Center Reporting Master

folder.

12. Double-click on the

Setup.exe

file, and then click

13. The

Nortel Networks Connects

Splash Screen and the Enterprise Edge Call Center

Reporting Welcome screens appear.

14. The

Choose Destination Location

window appears.

15. Click

to accept the default location. To change the directory location, click

Browse

choose another directory location and then click

As installation proceeds, a number of status dialog boxes appear, indicating the progress of the

installation. The

Setup Complete

window appears.

In order for Multiple Client PCs to have access to the Master Client PC, the network must be set

up correctly and the Multiple Client PCs must be able to see and access the

Call Center

Reporting

and

Stats

directories on the Master Client PC. There are certain settings on the

Master Client PC that need to be correctly set.

Master Client PC File Sharing

To set up the Master Client PC to allow file sharing:

1. Click on the

Start

button and then click

Settings

. Select

Control Panel

and then

Network

and highlight

Client for Microsoft Networks

2. Click on the button marked

File and Print Sharing

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Avaya BCM 2.0 Call Center Reporting Manual de usuario Pagina 11

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