Avaya BCM 2.0 Call Center Reporting Manual de usuario descargar pdf (Pagina 19)

Using Enterprise Edge 2.0 Call Center Reporting

P0911643 Issue 02 Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide

2. Click

Exit

3. You will be prompted for the System Manager User ID and Password. If you do not

enter these correctly the RDB Server will not close down.

Note

: It is recommended that the RDB Server is always operational so that

statistical data from the Enterprise Edge 2.0 Call Center is continuously

collected.

Call Center Reporting Main Window

The Main window opens after Log In. The features of Enterprise Edge 2.0 Call Center

Reporting are accessed from this window.

The menu options which are available depend on the whether you Logged In to the System

Manager level (900) or to a Queue level (901 … 916). Also, whether the System Manager

selected the

Access to Configuration

option will affect the options which are available.

The level you have Logged In to is displayed in the title bar of the Main window. This reads

System Manager if you have signed in as the System Manager. If you have Logged In at Queue

level, the name of the Queue is shown. (If the Queue has not been given a name in the

Configuration settings, then the word Queue and the Queue number will be shown, for example,

Queue 8).

If you have Logged In as System Manager, and then used the

Sign-Through…

option to sign

through to a Queue, for example Queue 1, and Queue1 has been named Support, the title bar

would read: Enterprise Edge Call Center Reporting – Manager – Support.

By looking at the title bar of the Main Window you will always be able to tell to which level you

have Logged In to or signed through to.

The following menu options are available to select:

Level

Log-In… -

allows you to access configuration and management information.

Sign Through… -

(System Manager level only) allows you to Log In to each of the Queues

without having to Log Out from System Manager level and then Log In again using the Queue

level Id and Password.

Print -

allows you to print management reports.

Log-Out -

allows you to exit without closing the user interface.

Log Out & Exit… -

allows you to exit and close the user interface.

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Avaya BCM 2.0 Call Center Reporting Manual de usuario Pagina 19

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