Avaya Site Administration Reference Release 3.1 Manual de usuario descargar pdf (Pagina 91)

Avaya Site Administration Reference

4 Type your vector steps in the numbered column on the left of the screen.

Tip: When you type in your vector steps, the voice system automatically completes

some of the vector step information for you. For example, if you type "q" in a vector

step field, the voice system fills in "queue-to." Also, additional fields appear when you

complete a field and press TAB. This makes it very easy to type in your vector steps.

5 Click to close the window.

Once you set up a vector, you can add vector steps to tell the voice system how to

handle calls.

Allowing callers to leave a message

You can write a vector that allows callers to leave messages. This type of vector uses a

hunt group called a messaging split. For this example, we send after-hours calls to the

voice mailbox at extension 2000 and use messaging split 99. Once the vector routes a

call to the mailbox, the caller hears a greeting (that was recorded with the voice mail for

mailbox 2000) that tells then they can leave a message.

To let callers leave messages, write this vector (Step 7):

(Note: Several of the steps in the following vector were created as part of other

examples. If you do not understand the non-bold steps in this vector, you may want to

read the following help topics. In the example, Putting a call in a queue, we created step

2. In the example, Playing an announcement, we created steps 3-5. In the example,

Routing based on time of day, we created steps 1 and 6. In the example, Allowing callers

to leave a message, we created step 7.)

Example

1 goto step 7 if time-of-day is all 17:00 to all 8:00

2 queue-to main split 47 pri l

3 announcement 4001 (All agents are busy, please wait...)

4 wait-time 60 secs hearing music

5 goto step 2 if unconditionally

6 stop

7 messaging split 99 for extension 2000

Inserting a step into a vector

It is easy to add a vector step and not have to retype the entire vector. This example

adds announcement 4005 between Step 3 and Step 4 in vector 20.

To insert a new vector step in vector 20:

1 Start GEDI for the voice system you want to administer.

2 Type change vector 20 and press the ENTER key.

The call vector screen appears.

3 Press F6 on your keyboard.

4 Click the Insert before option button, and type the number of the line before which

you want to add the new line.

5 Click OK.

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Avaya Site Administration Reference Release 3.1 Manual de usuario Pagina 91