Avaya IVR Guía de configuración

Part No. P0606198 0118 September 2003Interactive Voice ResponseInstallation and Configuration Guide

10 Chapter 2 Installing Interactive Voice ResponseP0606198 017 Upload the Interactive Voice Response prompts to Business Communications Manager.Re

Chapter 2 Installing Interactive Voice Response 11Interactive Voice Response Installation and Configuration GuideEnabling the Interactive Voice Re

12 Chapter 2 Installing Interactive Voice ResponseP0606198 019 In the Keycode box type the number of the Interactive Voice Response software autho

Chapter 2 Installing Interactive Voice Response 13Interactive Voice Response Installation and Configuration GuideMaking Interactive Voice Response

14 Chapter 2 Installing Interactive Voice ResponseP0606198 01Administering several Interactive Voice Response systemsIf you want to use PeriView t

Chapter 2 Installing Interactive Voice Response 15Interactive Voice Response Installation and Configuration GuideAbout Installing PeriViewPeriView

16 Chapter 2 Installing Interactive Voice ResponseP0606198 01To install PeriView1. Set up the environment variables1 Click the Windows Start butto

Chapter 2 Installing Interactive Voice Response 17Interactive Voice Response Installation and Configuration Guide12 Click the Apply button.13 In t

18 Chapter 2 Installing Interactive Voice ResponseP0606198 012. Download the PeriView client software1 On the client computer, point the web brows

Chapter 2 Installing Interactive Voice Response 19Interactive Voice Response Installation and Configuration Guide3 In the left frame, under the IV

2P0606198 01Interactive Voice Response Installation and Configuration GuideCopyright © 2003 Nortel NetworksAll rights reserved. 2003.The information i

20 Chapter 2 Installing Interactive Voice ResponseP0606198 01For maximum use of PeriView, you must add XVision fonts to the system that may be mis

Chapter 2 Installing Interactive Voice Response 21Interactive Voice Response Installation and Configuration Guide4 If any other programs are still

22 Chapter 2 Installing Interactive Voice ResponseP0606198 017. Set up XVision and TCP/IPAfter you install the PeriView packages, add the compiled

Chapter 2 Installing Interactive Voice Response 23Interactive Voice Response Installation and Configuration Guide1 Log on to Unified Manager.2 Cli

24 Chapter 2 Installing Interactive Voice ResponseP0606198 019. Add IP information for the Business Communication Managers to the HOSTS file

Chapter 2 Installing Interactive Voice Response 25Interactive Voice Response Installation and Configuration GuideAdjusting the number of voice por

26 Chapter 2 Installing Interactive Voice ResponseP0606198 016 If you want to change the number of voice ports, click the tab that has the Custom

Chapter 2 Installing Interactive Voice Response 27Interactive Voice Response Installation and Configuration GuideUploading Interactive Voice Respo

28 Chapter 2 Installing Interactive Voice ResponseP0606198 01Installing the client database softwareIf your scripts use remote databases refer to

Chapter 2 Installing Interactive Voice Response 29Interactive Voice Response Installation and Configuration GuideDatabases supported on Business C

3Interactive Voice Response Installation and Configuration GuideContentsChapter 1About Interactive Voice Response . . . . . . . . . . . . . . . . . .

30 Chapter 2 Installing Interactive Voice ResponseP0606198 01Using PeriView to load and configure scriptsAfter you have downloaded prompts to your

Chapter 2 Installing Interactive Voice Response 31Interactive Voice Response Installation and Configuration Guide4 Drag the icon to the Expand box

32 Chapter 2 Installing Interactive Voice ResponseP0606198 016 Drag the BCM icon to the Assign Line box, the first box from the left on the top wi

Chapter 2 Installing Interactive Voice Response 33Interactive Voice Response Installation and Configuration Guide11 Click the Edit button on the r

34 Chapter 2 Installing Interactive Voice ResponseP0606198 0113 Click the Add button and close the window.The Assign/(Re)Start Lines screen appear

Chapter 2 Installing Interactive Voice Response 35Interactive Voice Response Installation and Configuration GuideDialing the Interactive Voice Res

36 Chapter 2 Installing Interactive Voice ResponseP0606198 01Assigning lines to Interactive Voice ResponseYou can assign which lines answer Intera

Chapter 2 Installing Interactive Voice Response 37Interactive Voice Response Installation and Configuration GuideTo assign multiple lines to Inter

38 Chapter 2 Installing Interactive Voice ResponseP0606198 01Viewing or changing the system fax nameWhen Interactive Voice Response sends a fax, i

39Interactive Voice Response Installation and Configuration GuideChapter 3Administering Interactive Voice ResponseThis chapter contains• Stopping, sta

4 ContentsP0606198 01

40 Chapter 3 Administering Interactive Voice ResponseP0606198 01Stopping, starting or restarting Interactive Voice Response service1 Log on to Uni

Chapter 3 Administering Interactive Voice Response 41Interactive Voice Response Installation and Configuration GuideChanging how Interactive Voice

42 Chapter 3 Administering Interactive Voice ResponseP0606198 01Backing up and restoring Interactive Voice ResponseYou can protect your Interactiv

Chapter 3 Administering Interactive Voice Response 43Interactive Voice Response Installation and Configuration GuideCreating Interactive Voice Res

44 Chapter 3 Administering Interactive Voice ResponseP0606198 016 In the box provided, describe your problem and click the Next button.7 Click eit

Chapter 3 Administering Interactive Voice Response 45Interactive Voice Response Installation and Configuration Guide8 Click the Interactive Voice

46 Chapter 3 Administering Interactive Voice ResponseP0606198 01Uninstalling PeriViewYou can remove all installed PeriView packages using PERIinst

Chapter 3 Administering Interactive Voice Response 47Interactive Voice Response Installation and Configuration Guide6 Choose Uninstall.7 Respond t

48 Chapter 3 Administering Interactive Voice ResponseP0606198 01Removing the environment variables1 Click the Windows Start button, click Settings

Chapter 3 Administering Interactive Voice Response 49Interactive Voice Response Installation and Configuration Guide9 Put your cursor in the value

5Interactive Voice Response Installation and Configuration GuideChapter 1About Interactive Voice ResponseThis guide leads a system administrator throu

50 Chapter 3 Administering Interactive Voice ResponseP0606198 01

51Interactive Voice Response Installation and Configuration GuideChapter 4TroubleshootingThis chapter describes problems that can occur when you opera

52 Chapter 4 TroubleshootingP0606198 01Interactive Voice Response is not answering callsMake sure that Interactive Voice Response is programmed to

Chapter 4 Troubleshooting 53Interactive Voice Response Installation and Configuration Guide5 Click the Active application DNs key.The active appli

54 Chapter 4 TroubleshootingP0606198 01

Interactive Voice Response Installation and Configuration Guide55IndexAAlarms and SNMP Traps 51Archlog Explorer 43ASEHOME 48BBackup and restore 42BRU

56 IndexP0606198 01PPatch bundle 46PATHremoving 48PERIinstaller, uninstalling 46PERIperl 46PeriView 14scripts 30uninstalling 46uninstalling files a

6 Chapter 1 About Interactive Voice ResponseP0606198 01Interactive Voice Response capacitiesThere are other restrictions that can alter the real n

Chapter 1 About Interactive Voice Response 7Interactive Voice Response Installation and Configuration GuideHow to get helpUSA and CanadaAuthorized

8 Chapter 1 About Interactive Voice ResponseP0606198 01

9Interactive Voice Response Installation and Configuration GuideChapter 2Installing Interactive Voice ResponseThis chapter contains:• Overview of inst