Avaya Site Administration Reference Release 3.1 Manual de usuario descargar pdf (Pagina 69)

Avaya Site Administration Reference

4 Click the Enter button on the GEDI window to save your new group list.

The system automatically completes the name field when you click the Enter button

to save your changes.

5 Click to close the GEDI window.

Once you define a pickup group, you can assign call-pickup buttons for each phone in the

group or you can give each member the call-pickup feature-access code. Use the Station

screen to assign call-pickup buttons.

To allow users to answer calls that are not in their pickup group, you may be able to use

Directed Call Pickup. To allow members of one pickup group to answer calls directed to

another pickup group, you may be able to add an extended pickup group. For

information, refer to the Administrator’s Guide for Avaya Communication Manager

Sotware.

Creating coverage paths

This topic explains how to administer various types of call coverage. In general, call

coverage refers to what happens to incoming calls. You can administer paths to cover all

incoming calls, or define paths for certain types of calls, such as calls to busy phones.

You can define where incoming calls go if they are not answered and in what order they

reroute to other locations. For example, you can define coverage to ring the called phone,

then move to a receptionist if the call is not answered, and finally access a voice mailbox

if the receptionist is not available.

With call coverage, the system redirects a call to alternate answering extensions when no

one answers at the first extension. An extension can have up to 6 alternate answering

points. (If you have an older system, you may have only 3 answering positions.) The

system checks each extension in sequence until the call connects. This sequence of

alternate extensions is called a coverage path.

The system redirects calls based on certain criteria. For example, you can have a call

redirect to coverage without ever ringing on the principal set, or after a certain number of

rings, or when one or all call appearances (lines) are busy. You can set coverage

differently for internal (inside) and external (outside) calls, and you can define coverage

individually for different criteria. For example, you can decide that external calls to busy

phones can use the same coverage as internal calls to phones with Do Not Disturb

active.

To create a coverage path:

1 Open a GEDI window for the voice system you want to administer.

2 Type add coverage path next and press the ENTER key.

The system displays the next undefined coverage path in the sequence of coverage

paths. Our example shows coverage path number

3 Type a coverage path number in the Next Path Number field.

The next path is optional. It is the coverage path to which calls are redirected if the

current path’s coverage criteria does not match the call status. If the next path’s

criteria matches the call status, it is used to redirect the call; no other path is

searched.

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