Avaya Site Administration Reference Release 3.1 Manual de usuario Pagina 125

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Avaya Site Administration Reference
115
Command Timed Out
Avaya Site Administration did not receive an expected response from the system within
the timeout period specified in the Connection Properties screen.
1 Are you trying to connect to a system using a manual login?
If yes,
You may be making a common manual login mistake.
If you are starting terminal emulation on the messaging system, after you click
Continue or press F7 on the manual login screen, does the terminal emulation
window display a prompt (for example, a percent sign (%))? If yes, Avaya Site
Administration will not work. Have your messaging system administrator assign
you a "vm" or "sa" login, and use only those logins when you access the
messaging system using Avaya Site Administration.
If no, see the questions below.
2 Are you trying to connect to a system using a modem or data module? If yes,
Have you successfully used this modem (or data module) to connect to this voice
system or messaging system in the past?
If yes, then either someone has changed the setup of your modem (or data
module) or something has changed on the remote end.
Determine whether any connection settings have changed in Avaya Site
Administration by accessing the Connection Properties screen for that
connection.
Ask the people in charge of the modem (or data module) on the remote end
if anything has changed.
If you have not successfully used this modem (or data module) to connect to
this voice system or messaging system in the past, see the questions below.
Can you use the modem (or data module) to dial other locations?
If yes, the modem (or data module) is working, and so is the serial cable and
the phone cord. However,
Something may be wrong in your connection setup to the voice system or
messaging system. The problem could be with any of the following:
an incorrect phone number
an incorrect Login timeout
If you are dialing long distance, you may have to increase the Login
timeout substantially to allow for the delays inherent in connecting
long distance. To increase the timeout value, access the
connection properties screen.
(For data modules only:) If you are accessing a Prologix voice
system, you may need to increase the Login timeout value to 3000
milliseconds (3 seconds) because Prologix voice systems require
slightly more time to respond than other devices. To increase the
timeout value, access the Connection Properties screen.
an incorrect COM port
an incorrect initialization string
You may be experiencing line noise.
Line noise can corrupt the messages being sent from the voice system or
messaging system. Because Avaya Site Administration will not connect to a
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