Avaya Site Administration Reference Release 3.1 Manual de usuario descargar pdf (Pagina 43)

Avaya Site Administration Reference

number) command to show the service state of the trunk members. Use this report

for troubleshooting when you think you have a trunking issue.

 list measurements blockage pn (followed by yesterday-peak, today-peak, or

last-hour and optionally followed by schedule)—shows where service is degraded,

resulting in no dial tone and incomplete calls. This report helps the administrator

monitor trends in time-slot usage. When blockage begins to occur they can take

steps to load balance the system and alleviate a potential problem. This is

particularly useful for companies with several port networks (cabinets).

 list measurements trunk-group summary (followed by yesterday-peak, today-

peak, or last-hour and optionally followed by schedule)—shows if outgoing calls

are blocked. It may be necessary to run hourly reports for the periods of time

showing blockage. For example, you might pull hourly reports to determine peak

usage times. This report has one line for each trunk group translated in the voice

system.

Key fields

 %ATB (all trunks busy)—the total percent of time in the measured hour that all trunks in

a trunk group were busy.

 GRP OVFL (group overflow)—how many calls possibly overflowed to another trunk if

the measured hours ATB was 100%.

 GRP DIR (group direction)—if outgoing trunks have 100 % blockage, investigate the

following:

 Ensure Automatic Route Selection (ARS) is set-up to manage overflow so that

100% ATB for one trunk automatically sends calls to another trunk. ARS overflow

selection can be viewed on the route-pattern screen using display route-pattern x.

 Check Out Srv field on the Trunk Outage Report.

 Check if there is a trunk maintenance problem using the Blockage Study Report.

 If an incoming trunk has 100% ATB, contact the network provider to determine how

many calls are being blocked at the Central Office (CO) (incoming calls that are not

reaching the voice system because your company does not have enough incoming

trunks - lines). For example, 5 trunks with 10 incoming calls = 5 busy trunks and 5

blocked or missed calls. The voice system will not see the blockage because the

calls never reach the voice system, but the CO can do a traffic study and

recommend adding additional trunks.

If you cannot locate the problem using these methods, you may need to add additional

trunks or add more trunks to the group.

Weekly administrator tasks

 Check system capacity levels and number of ports in service. Use the display capacity

command.

 Archive backup tapes or flash memory cards and rotate out the tape/flash memory card

for the week.

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Avaya Site Administration Reference Release 3.1 Manual de usuario Pagina 43