Avaya Site Administration Reference Release 3.1 Manual de usuario Pagina 174
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Avaya Site Administration Reference
164
P
paging groups 260
troubleshooting 260
partitioning 96
password 248
passwords 219
expired 226
phone
Phone feature buttons (by code) 174
Phone feature buttons (by feature name) 165
phones 65, 72, 80, 81, 235, 260
adding 65
adding buttons to 72
adding to voice system 67, 183
deleting 81
feature buttons (by code) 174
feature buttons (by feature name) 165
printing a list of 235
swapping using a wizard 80
troubleshooting 244, 260
upgrading 79
planning 132
call centers 132
port
data, exporting to a file 148
ports 207, 208, 227, 229, 230
No Ports available 225
prefixes 92
adding 92
preventing
toll fraud 189
printing
button labels 143
reports from the switch 124
using DEFINITY Report Scheduler 124
problems 41, 232, 241, 248, 249, 253, 286
with vectors 124
properties 17
connection, viewing or changing in Avaya Site
Administration 17
Publications Catalog 289
Publications Center 289
Q
qualifier 48
queue 115, 120, 133
defined 115
setting up a 115
R
recording 108
records 234, 235
Retrieving baseline information 235
remote
Reset 228
removing 14, 15, 81
messaging subscriber 81
messaging system 14, 15
phone 81
voice system 14, 15
renaming 16
a messaging system in Avaya Site Administration 16
a voice system in Avaya Site Administration 16
reports 31, 191, 234
analyzing 126
attendant 127
Call Center 129, 135
CDR and troubleshooting 191
printing from switch 124
Processor Occupancy / Call Traffic report 31
scheduling 124
system capacity 136
responsibilities of administrator 39, 41, 50, 51
restricting 94
outgoing calls 94
restrictions 95
overriding 95
routing 91, 103, 104
World Class Routing 91
S
saving 7, 237
changes to connectivity info 7
schedule 46, 270
scheduling 20, 124
reports to print from switch 124
tasks 20
screens 3, 30, 164
main 3
security 51, 56, 95, 117, 187, 193
about system security 193
ASG defined 187
serial ports 207, 208
Serial port does not exist 227
Serial port error 229
Serial port is in use 230
Serial port settings could not be found 231
service 28
improving Grade of 28
- 14-300610 1
- Issue 2 1
- February 2006 1
- Table of Contents 3
- Overview of the main screen 13
- Overview of wizards 14
- Setting up this product 17
- Adding a voice system 17
- Adding a messaging system 19
- Creating command shortcuts 23
- Using a shared system file 25
- Scheduling tasks 26
- Scheduling a task to run 26
- Using the Schedule tab 27
- Checking status 29
- Using the Status pane 29
- Using the History tab 33
- Managing performance 34
- Improving Grade of Service 34
- Administering voice systems 37
- Starting GEDI 37
- Starting Terminal Emulation 38
- Voice system components 39
- Role of the administrator 39
- Daily administrator tasks 42
- Weekly administrator tasks 43
- Monthly administrator tasks 44
- Other tasks 44
- Command language and syntax 44
- Working with end users 46
- Preparing end-user training 47
- Delivering end-user training 49
- System add ons 52
- Understanding the dial plan 53
- Displaying your dial plan 54
- Modifying your dial plan 54
- Adding extension ranges 55
- Adding feature access codes 56
- Setting up phones 58
- Adding new phones 58
- Adding a fax or modem 62
- Using an alias 64
- Customizing your phone 64
- Upgrading phones 65
- Changing COR values 67
- Changing COS values 67
- Managing phone features 68
- Changing feature parameters 68
- Creating pickup groups 68
- Creating coverage paths 69
- Routing outgoing calls 72
- World class routing 72
- Overriding call restrictions 74
- ARS Partitioning 75
- Preparing to add a trunk 78
- Adding trunk groups 79
- Night Service 81
- Setting up night service 81
- Announcements 82
- What is an announcement? 82
- Adding announcements 82
- Recording announcements 83
- Deleting announcements 84
- Hunt groups 86
- What are hunt groups? 86
- Setting up hunt groups 86
- Setting up a queue 87
- Call distribution methods 89
- What are vectors? 90
- Writing vectors 90
- Diagnosing a vector problem 93
- Voice system reports 94
- Using report scheduler 94
- Analyzing report data 94
- Using attendant reports 94
- Using trunk group reports 94
- Call centers 97
- What is a call center? 97
- Planning a call center 97
- Setting up the call flow 97
- Testing the system 98
- Monitoring your call center 98
- Viewing system capacity 99
- Enhancing an ACD system 99
- Printing button labels 102
- Exporting unused port data 108
- Exporting Native Names 112
- Importing Native Names 113
- Messaging Systems 114
- Security 115
- About system security 118
- Using Native Names 119
- Using Native Name 119
- Entering Native Names 120
- Troubleshooting 123
- Access denied 123
- ASG is enabled 123
- ASG is not enabled 123
- Cannot open serial port 124
- Command Timed Out 125
- Connection lost 127
- Corrupt data received 128
- Data is locked 128
- Device does not exist 128
- General communications error 129
- Incorrect device 129
- Incorrect login 129
- Invalid password 129
- Modem initialization error 130
- Network connection failed 130
- No carrier 131
- No dial tone 132
- No Ports available 132
- Password has expired 132
- Serial port does not exist 133
- Remote reset 133
- Serial port error 134
- Serial port is in use 134
- Too many users logged in 135
- Unknown response from device 136
- Voice system problems 137
- Keeping baseline information 137
- Backing up voice system data 139
- Checking voice system status 140
- Viewing the system status 140
- Diagnosing a problem 143
- Diagnosing modem problems 144
- Diagnosing printer troubles 144
- Solving call center problems 145
- Viewing error logs 146
- Clearing an error 148
- Alarm logs 149
- Reading the alarm log 150
- Clearing alarm logs 150
- Assigning alarm buttons 150
- Preventing alarms and errors 152
- Busy Verify 155
- Facility Busy Indication 158
- Facility Test Calls 158
- Trunk Identification 159
- Call Management System (CMS) 161
- Carriers 161
- Circuit pack 161
- Conversant 161
- Understanding trunks 163
- Contacting Us 164
- General Contact Information 164
- Before you call 164
- Technical Support 165
- Contacting us about training 166
- Giving us your feedback 167
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