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Managing phone features
Changing feature parameters
You can modify the system parameters that are associated with some of the system
features. For example, you can use the system parameters to allow music to play if
callers are on hold or to allow trunk-to-trunk transfers on the system.
Note
You can find most of the system-wide parameters on the Feature-Related
System Parameters screen. However, if you have DEFINITY ECS R6.3.1 or
later, some parameters have moved to new screens, such as the System
Parameters Call Coverage/Call Forwarding screen.
Generally, Avaya sets your system parameters when your system is installed. However,
you can change these parameters as your organization’s needs change. For example,
let’s say that your company uses call park, where a call can be put on hold and picked up
from any other telephone within the system. You need to change the time limit for parked
calls from 10 to 5 minutes.
To change the time limit for parked calls:
1 Open a GEDI window for the voice system you want to administer.
2 Type change system-parameters features and press the ENTER key.
The Feature-Related System Parameters screen appears.
3 Type 5 in the Call Park Timeout Interval field and click the Enter button on the GEDI
window to save the change.
If a parked call is not answered within 5 minutes, the call returns to an attendant or to
the user who put the call in park.
4 Click to close the GEDI window.
Refer to the Administrator’s Guide for Avaya Communication Manager Software for
details about changing other feature-related system parameters.
Creating pickup groups
A pickup group is a list of phones where each member of the group can answer another
member’s calls. For example, if you want everyone in the payroll department to be able to
answer calls to any payroll extension (in case someone is away from their desk), create a
pickup group that contains all of the payroll extensions. Members of a pickup group
should be located in the same area so that they can hear when the other extensions in
the group ring.
Note that each extension may belong to only one pickup group. Also, the maximum
number of pickup groups may be limited by your system configuration.
To create a pickup group:
1 Open a GEDI window for the voice system you want to administer.
2 Type add pickup-group next and press the ENTER key.
The Pickup Group screen appears. The system selects the next Group Number for
the new pickup group.
3 Enter the extension of each group member.
Up to 50 extensions can belong to one group.
- 14-300610 1
- Issue 2 1
- February 2006 1
- Table of Contents 3
- Overview of the main screen 13
- Overview of wizards 14
- Setting up this product 17
- Adding a voice system 17
- Adding a messaging system 19
- Creating command shortcuts 23
- Using a shared system file 25
- Scheduling tasks 26
- Scheduling a task to run 26
- Using the Schedule tab 27
- Checking status 29
- Using the Status pane 29
- Using the History tab 33
- Managing performance 34
- Improving Grade of Service 34
- Administering voice systems 37
- Starting GEDI 37
- Starting Terminal Emulation 38
- Voice system components 39
- Role of the administrator 39
- Daily administrator tasks 42
- Weekly administrator tasks 43
- Monthly administrator tasks 44
- Other tasks 44
- Command language and syntax 44
- Working with end users 46
- Preparing end-user training 47
- Delivering end-user training 49
- System add ons 52
- Understanding the dial plan 53
- Displaying your dial plan 54
- Modifying your dial plan 54
- Adding extension ranges 55
- Adding feature access codes 56
- Setting up phones 58
- Adding new phones 58
- Adding a fax or modem 62
- Using an alias 64
- Customizing your phone 64
- Upgrading phones 65
- Changing COR values 67
- Changing COS values 67
- Managing phone features 68
- Changing feature parameters 68
- Creating pickup groups 68
- Creating coverage paths 69
- Routing outgoing calls 72
- World class routing 72
- Overriding call restrictions 74
- ARS Partitioning 75
- Preparing to add a trunk 78
- Adding trunk groups 79
- Night Service 81
- Setting up night service 81
- Announcements 82
- What is an announcement? 82
- Adding announcements 82
- Recording announcements 83
- Deleting announcements 84
- Hunt groups 86
- What are hunt groups? 86
- Setting up hunt groups 86
- Setting up a queue 87
- Call distribution methods 89
- What are vectors? 90
- Writing vectors 90
- Diagnosing a vector problem 93
- Voice system reports 94
- Using report scheduler 94
- Analyzing report data 94
- Using attendant reports 94
- Using trunk group reports 94
- Call centers 97
- What is a call center? 97
- Planning a call center 97
- Setting up the call flow 97
- Testing the system 98
- Monitoring your call center 98
- Viewing system capacity 99
- Enhancing an ACD system 99
- Printing button labels 102
- Exporting unused port data 108
- Exporting Native Names 112
- Importing Native Names 113
- Messaging Systems 114
- Security 115
- About system security 118
- Using Native Names 119
- Using Native Name 119
- Entering Native Names 120
- Troubleshooting 123
- Access denied 123
- ASG is enabled 123
- ASG is not enabled 123
- Cannot open serial port 124
- Command Timed Out 125
- Connection lost 127
- Corrupt data received 128
- Data is locked 128
- Device does not exist 128
- General communications error 129
- Incorrect device 129
- Incorrect login 129
- Invalid password 129
- Modem initialization error 130
- Network connection failed 130
- No carrier 131
- No dial tone 132
- No Ports available 132
- Password has expired 132
- Serial port does not exist 133
- Remote reset 133
- Serial port error 134
- Serial port is in use 134
- Too many users logged in 135
- Unknown response from device 136
- Voice system problems 137
- Keeping baseline information 137
- Backing up voice system data 139
- Checking voice system status 140
- Viewing the system status 140
- Diagnosing a problem 143
- Diagnosing modem problems 144
- Diagnosing printer troubles 144
- Solving call center problems 145
- Viewing error logs 146
- Clearing an error 148
- Alarm logs 149
- Reading the alarm log 150
- Clearing alarm logs 150
- Assigning alarm buttons 150
- Preventing alarms and errors 152
- Busy Verify 155
- Facility Busy Indication 158
- Facility Test Calls 158
- Trunk Identification 159
- Call Management System (CMS) 161
- Carriers 161
- Circuit pack 161
- Conversant 161
- Understanding trunks 163
- Contacting Us 164
- General Contact Information 164
- Before you call 164
- Technical Support 165
- Contacting us about training 166
- Giving us your feedback 167
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