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Avaya Site Administration Reference
16
Scheduling tasks
Scheduling a task to run
Prerequisites
You can schedule tasks to run on a voice system if you set up Avaya Site Administration
to log in automatically on that voice system. If you set up Avaya Site Administration to log
in manually, then it will not be able to execute the tasks at the scheduled time because it
does not have the login and security information it needs to access the voice system.
Therefore, if you want to schedule tasks, be sure you set up Avaya Site Administration to
log in automatically. If you are unable to set up an automatic login, you can manually log
in to Avaya Site Administration in order to establish a connection so that a scheduled task
can run at the designated time.
In addition, be aware that if you schedule the job, any open Terminal Emulation windows
can delay the job or cause it to fail.
Access
You can access the scheduler in several ways:
By clicking the Schedule option in a task wizard.
By clicking Schedule on the GEDI window.
If clicking Schedule doesn’t display the Schedule pane, it’s because GEDI is still
waiting for some required information. Generally, the cursor will blink in the field that
must be completed. Look at the bottom of the GEDI window for help.
By right-clicking the task in the Tree tab and selecting Schedule.
By right-clicking the task in the Schedule pane or the Data Polling Schedule screen
and selecting Schedule.
Use
1 In the scheduler’s Date field, type the day, month, and year you want the task to run
for the first time, or click the down arrow and, on the calendar that appears, click on
the date you want the task to run.
2 In the Time field, type the time that you want the task to run for the first time, or select
the hour, minutes, or seconds and click the up and down arrows.
3 In the Recurrence Pattern box, select the frequency at which you want the task to
run.
Pattern Description
Once
To run the task once, as specified in the Date and
Time fields.
Frequent
To run the task at the date and time specified, and
to repeat running the task as specified in the hours
and minutes fields.
Weekly
To run the task on the specified days of the week,
starting from the specified date and time above.
Monthly
To run the task on the specified day of the month.
Note that if you specify more days than days that
are in that month, the task will run on the last day of
the month.
- 14-300610 1
- Issue 2 1
- February 2006 1
- Table of Contents 3
- Overview of the main screen 13
- Overview of wizards 14
- Setting up this product 17
- Adding a voice system 17
- Adding a messaging system 19
- Creating command shortcuts 23
- Using a shared system file 25
- Scheduling tasks 26
- Scheduling a task to run 26
- Using the Schedule tab 27
- Checking status 29
- Using the Status pane 29
- Using the History tab 33
- Managing performance 34
- Improving Grade of Service 34
- Administering voice systems 37
- Starting GEDI 37
- Starting Terminal Emulation 38
- Voice system components 39
- Role of the administrator 39
- Daily administrator tasks 42
- Weekly administrator tasks 43
- Monthly administrator tasks 44
- Other tasks 44
- Command language and syntax 44
- Working with end users 46
- Preparing end-user training 47
- Delivering end-user training 49
- System add ons 52
- Understanding the dial plan 53
- Displaying your dial plan 54
- Modifying your dial plan 54
- Adding extension ranges 55
- Adding feature access codes 56
- Setting up phones 58
- Adding new phones 58
- Adding a fax or modem 62
- Using an alias 64
- Customizing your phone 64
- Upgrading phones 65
- Changing COR values 67
- Changing COS values 67
- Managing phone features 68
- Changing feature parameters 68
- Creating pickup groups 68
- Creating coverage paths 69
- Routing outgoing calls 72
- World class routing 72
- Overriding call restrictions 74
- ARS Partitioning 75
- Preparing to add a trunk 78
- Adding trunk groups 79
- Night Service 81
- Setting up night service 81
- Announcements 82
- What is an announcement? 82
- Adding announcements 82
- Recording announcements 83
- Deleting announcements 84
- Hunt groups 86
- What are hunt groups? 86
- Setting up hunt groups 86
- Setting up a queue 87
- Call distribution methods 89
- What are vectors? 90
- Writing vectors 90
- Diagnosing a vector problem 93
- Voice system reports 94
- Using report scheduler 94
- Analyzing report data 94
- Using attendant reports 94
- Using trunk group reports 94
- Call centers 97
- What is a call center? 97
- Planning a call center 97
- Setting up the call flow 97
- Testing the system 98
- Monitoring your call center 98
- Viewing system capacity 99
- Enhancing an ACD system 99
- Printing button labels 102
- Exporting unused port data 108
- Exporting Native Names 112
- Importing Native Names 113
- Messaging Systems 114
- Security 115
- About system security 118
- Using Native Names 119
- Using Native Name 119
- Entering Native Names 120
- Troubleshooting 123
- Access denied 123
- ASG is enabled 123
- ASG is not enabled 123
- Cannot open serial port 124
- Command Timed Out 125
- Connection lost 127
- Corrupt data received 128
- Data is locked 128
- Device does not exist 128
- General communications error 129
- Incorrect device 129
- Incorrect login 129
- Invalid password 129
- Modem initialization error 130
- Network connection failed 130
- No carrier 131
- No dial tone 132
- No Ports available 132
- Password has expired 132
- Serial port does not exist 133
- Remote reset 133
- Serial port error 134
- Serial port is in use 134
- Too many users logged in 135
- Unknown response from device 136
- Voice system problems 137
- Keeping baseline information 137
- Backing up voice system data 139
- Checking voice system status 140
- Viewing the system status 140
- Diagnosing a problem 143
- Diagnosing modem problems 144
- Diagnosing printer troubles 144
- Solving call center problems 145
- Viewing error logs 146
- Clearing an error 148
- Alarm logs 149
- Reading the alarm log 150
- Clearing alarm logs 150
- Assigning alarm buttons 150
- Preventing alarms and errors 152
- Busy Verify 155
- Facility Busy Indication 158
- Facility Test Calls 158
- Trunk Identification 159
- Call Management System (CMS) 161
- Carriers 161
- Circuit pack 161
- Conversant 161
- Understanding trunks 163
- Contacting Us 164
- General Contact Information 164
- Before you call 164
- Technical Support 165
- Contacting us about training 166
- Giving us your feedback 167
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