Avaya Site Administration Reference Release 3.1 Manual de usuario descargar pdf (Pagina 39)

Avaya Site Administration Reference

New Administrator's Guide Book

Voice system components

It is important that you be able to identify the different components of a Communication

Manager system. Below are the basic components with which all administrators should

be familiar.

Role of the administrator

Your role as a system administrator is directly related to the success of your organization.

When employees, vendors and customers are able to communicate quickly and easily, it

helps the organization increase productivity and performance by keeping costs down and

ensuring customer satisfaction.

As an administrator, you have three basic responsibilities:

 Making sure the employees in your organization have the phones and features they

need and helping them make the best possible use of the telephone system.

 Managing and administering access to private and public, local and long-distance

services. In other words, maintaining the connections between your organization and

the outside world.

 Monitoring the security and performance of the telephone system. As a system

administrator, you are responsible for preventing toll fraud by seeing that hackers and

thieves cannot penetrate your telephone system and steal services for which your

organization will have to pay. You are also responsible for keeping both electronic and

paper records of your system configuration so you are prepared in the event of a

disaster.

Of course, the role of an administrator is much more than just being the "phone person"

or simply making changes to the telephone system. An important part of the role is to

solve communication problems and reinforce business policies related to

telecommunications that keep your organization running at peak efficiency.

As the administrator, you can help your organization gain a competitive edge if you

understand your phone users' needs. When you understand your phone users'

communication needs, you can apply the appropriate technology and create effective

1 2 ... 34 35 36 37 38 39 40 41 42 43 44 ... 177 178

Sin comentarios

Avaya Site Administration Reference Release 3.1 Manual de usuario Pagina 39