
Troubleshooting a Site Manager Problem
117379-A Rev. A 7-5
Cannot Establish a Site Manager Session with the Router
If you cannot establish a connection from Site Manager to a managed router, do
the following:
1. Make sure the IP address in the Router Connections window matches the
IP address of the router.
2. Increase the timeout and retries settings, then try again.
3. Make sure that the IP address of the Site Manager workstation is in the
list of the router’s community managers.
You can do this by using another Site Manager workstation or the Technician
Interface. Refer to one of the following sections:
• “Using an
Alternative Site Manager Workstation to Enable Access”
• “Using the
Technician Interface to Enable Access”
• “Cannot Connect Site Mana
ger Running on a PC”
• “Cannot Connect Site Mana
ger Running on a UNIX Workstation”
• “T
arget Does Not Respond (or Similar Message)”
Using an Alternative Site Manager Workstation to Enable Access
To enable SNMP access, complete the following procedure using a workstation
that allows you to connect to the router:
Site Manager Procedure
You do this System responds
1. In the Site Manager main window, choose
Tools.
The Tools menu opens.
2. Choose Configuration Manager. The Configuration Manager menu opens.
3. Choose Dynamic. The Configuration Manager displays the
real-time router hardware and software
configuration.
4. Choose Protocols. The Protocols menu opens.
5. Choose IP. The IP menu opens.
6. Choose SNMP. The SNMP menu opens.
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