Avaya Troubleshooting Routers Guía para resolver problemas Pagina 117

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Troubleshooting a Network Layer Problem
117379-A Rev. A 6-9
The Disable attribute shows whether the protocol is enabled (1) or
disabled (2).
3. Ping your interface address.
4. Ping the next-hop address listed in the routing table for the network on
which the remote host resides.
5. Ensure that the ICMP echo outs statistic is increasing for the IP
interface.
6. Use the ping -p command to trace the path of the ping, look for loops, and
determine whether the packet’s TTL (time to live) field has timed out.
The message
Unreachable indicates that IP does not have a route to the
network in the routing table and cannot issue a ping request.
The message
Does not respond indicates that the router did not receive a
response to the ping request.
7. Check the cabling on the local and remote devices.
8. Make sure the application is running on the local and remote devices.
9. Make sure the circuit is enabled and activated.
10. Make sure the interface is enabled and activated.
11. Make sure the next-hop address in the interface routing table is set to:
a. The address of the interface for any directly connected network
b. The address of another router’s interface on a directly connected
network for any non-directly connected network
Ping Does Not Work
Follow the instructions in the sections that apply:
Router Cannot Ping
Another Local Device
Router Cannot Ping Endsta
tion, Can Ping Other Endstations on the Same
Segment
Endsta
tion Cannot Ping the Remote Interface on the Router
Note: The source address used in any ping (ICMP echo request) originating at
the router is always the IP address of the router’s outgoing port.
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