Avaya Call Center Reporting 3.0 Manual de usuario descargar pdf (Pagina 46)

Wallboards

eleting a Wallboard Alarm

1. From the Alarm tab, click and highlight the Alarm to be deleted.

2. Click R

emove.

3. Click Yes when prompted.

Wallboard Schedules

A Wallboard Schedule specifies a time and day(s) when a Wallboard Message is automatically

displayed on the Wallboard. Examples would be to schedule a Message to display as a weekly

reminder of a fire alarm test, or to remind your agents to log-in at the start of the working day.

An audible Buzzer accompanies Wallboard Schedules if this option is configured in the

Wallboard Settings tab.

Creating a Wallboard Schedule

1. From the main menu, click Management-Info.

2. From the drop down menu select Wallboard. The Schedule tab shows any Schedules

that have been previously created.

3. Click New.

4. From the drop down menu option titled Day, select the day(s) you want to display a

Message.

5. In the field titled Time, enter the time of day you want the message to be sent, using

24-hour format.

6. From the drop down menu option titled Message, select the Message you want to

send.

7. Click OK to save the Schedule.

Editing a Wallboard Schedule

1. From the Schedule tab, click and highlight the Schedule to be edited.

2. Click Properties and edit Schedule as required.

3. Click OK to save the changes.

Deleting a Wallboard Schedule

1. From the Schedule tab, click and highlight the Schedule to be deleted.

2. Click Remove.

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Avaya Call Center Reporting 3.0 Manual de usuario Pagina 46