Avaya Call Center Reporting 3.0 Manual de usuario descargar pdf (Pagina 29)

Using Nortel Networks Call Center Reporting

1. Select Level and then click Log-Out.

To Log Out and close the user interface:

1. Select Level and click Log-Out & Exit….

2. You will be prompted for the System Manager User ID and Password. If you do not

enter these correctly the Master Client software will not close down.

Note: The RDB Server will remain operational even though the user interface is

now closed.

Closing the RDB Server (on the Master Client PC)

1. Double click the RDB Server icon on the Windows taskbar. This will open the

Report Database Server window.

2. Click Exit.

3. You will be prompted for the System Manager User ID and Password. If you do not

enter these correctly the RDB Server will not close down.

Note: It is recommended that the RDB Server is always operational so that

statistical data from the Call Center is continuously collected.

Call Center Reporting Main Window

The Main window opens after Log In. The features of Nortel Networks Call Center Reporting

are accessed from this window.

The menu options which are available depend on the whether you Logged In to the System

Manager level (900) or to a Skillset level (901 … 950). Also, whether the System Manager

selected the Access to Configuration option will affect the options which are available.

The level you have Logged In to is displayed in the title bar of the Main window. This reads

System Manager if you have signed in as the System Manager. If you have Logged In at Skillset

level, the name of the Skillset is shown. (If the Skillset has not been given a name in the

Configuration settings, then the word Skill and the Skillset number will be shown, for example,

Skill08).

If you have Logged In as System Manager, and then used the Sign-Through… option to sign

through to a Skillset, for example Skillset 1, and Skillset 1 has been named Support, the title bar

would read: Nortel Networks Call Center Reporting – Manager – Support.

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Avaya Call Center Reporting 3.0 Manual de usuario Pagina 29