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Installing Nortel Networks Call Center Reporting

Installing Nortel Networks Call Center Reporting Master Client

software

Nortel Networks Call Center Reporting Master Client software automatically creates a folder

called \Program Files\Nortel Networks\Call Center Reporting on the installation drive of the

Master Client PC. This folder contains the application files used by Nortel Networks Call Center

Reporting Master Client. It also contains the Call Center Reporting configuration database.

Another folder is created on the installation drive of the Master Client PC, inside the folder

mentioned above. This second folder is called \Program Files\Nortel Networks\Call Center

Reporting\Stats, and contains the stored statistical data. This folder is not created on the

Multiple Client PCs.

Do not rename, move or delete these folders (although you may need to change the Network

Share Name of the \Program Files\Nortel Networks\Call Center Reporting folder: see page

17).

Note: Before Nortel Networks Call Center Reporting will operate correctly, you must:

1. enable the Call Center Reporting Software Keycode. For Software Keycode information,

refer to the Software Keycode Installation Guide. Note that if the Keycode that is being

entered is for Call Center Professional and the Keycode for Keycode for Call Center

Basic has previously been entered, the Call Center platform must be closed down and

restarted.

2. Also, the IP Address of the Call Center Platform must be entered in the Security tab of

the Nortel Networks Call Center configuration. See Page 38.

3. The IP address or the Network Computer Name (PC name) of the Master Client must be

entered in CallPilot Manager.

TCP/IP Protocol

The Call Center platform and Nortel Networks Call Center Reporting use the industry standard

TCP/IP protocol for communication between the Call Center and the Nortel Networks Call

Center Reporting Master Client PC, and also for communication between the Master Client PC

and the Multiple Client PC(s). This means the Windows Network component is required for all

Nortel Networks Call Center Reporting Client PCs, both for the Master Client and for the

Multiple Clients.

The Nortel Networks Call Center Reporting installation process does not install the Windows

Network component. For instructions on installing the Windows Networking component, refer to

your network or Windows documentation.

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Avaya Call Center Reporting 3.0 Manual de usuario Pagina 12