Avaya Call Center Reporting 3.0 Manual de usuario descargar pdf (Pagina 39)

Wallboards

Introduction

Note that you must be logged in with configuration rights in order to be able

to configure the wallboards.

With the addition of Nortel Networks Call Center Reporting your Call Center system is further

enhanced by the facility to tailor Wallboards to your requirements.

You may assign multiple Wallboards to display information relating to any of the Skillsets or

totals for the whole Call Center system. Nortel Networks Call Center Reporting will directly

address a maximum of 16 Wallboards. However, if any of the Wallboards are the ipView

Software Wallboard, these can be configured to re-transmit their received data (called ‘echoing’)

to other Wallboards, which can be a mixture of ipView Software Wallboards or hardware

Wallboards. Similarly, any of these other ipView Software Wallboards may be configured to

echo to other Wallboards. In this way any number of IP Wallboards may be driven from a single

Nortel Networks Call Center Reporting application.

Different parameters can be displayed on each Wallboard. Wallboards can also be configured to

display text messages and alarm conditions.

Wallboard installation

The Wallboard(s) must be physically connected to the local area network on which your Nortel

Networks Call Center Reporting Master Client is running. Refer to installation documentation

supplied with your Wallboard.

Note: The IP Address you set on a new Wallboard must correspond to the IP Address that you

configure in Nortel Networks Call Center Reporting.

Wallboard configuration

To add a Wallboard or change the settings of an existing Wallboard:

1. From the System Manager Main window, click System.

2. From the drop down menu select Configure.

3. Click the Wallboard tab.

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Avaya Call Center Reporting 3.0 Manual de usuario Pagina 39