Avaya Call Center Reporting 3.0 Manual de usuario descargar pdf (Pagina 38)

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Security

Allows the System Manager Log In password to be changed from the default value of 900. Also

allows the IP Address of the authorized Call Center to be specified.

Password

The password must be a three-digit number between 100 and 999.

If the password is changed from the default value and then forgotten, the

only way to restore the default value of 900 is for Nortel Networks Call

Center Reporting to be un-installed and re-installed. You do not need to

empty nor remove the \Program Files\Nortel Networks\Call Center

Reporting\Stats folder; however, all other contents of the \Program

Files\Nortel Networks\Call Center Reporting folder must be removed.

When Nortel Networks Call Center Reporting is re-installed it will reset the

password back to the default value of 900. Note: This will default your

entire system back to a day one condition, with no Configuration details.

You do not need to remove the stats folder from the \Program Files\Nortel

Networks\Call Center Reporting folder. If you do this, you will remove

all of your stored reports from the system.

Authorized IP Address

The IP Address of the Call Center that is going to connect to your copy of Call Center Reporting

must be specified here. Any connection attempts from other IP Addresses will be rejected. This

ensures that only the Call Center that you intend to report on is going to be able to connect to

your copy of Call Center Reporting.

Enter the IP Address of the Call Center that you wish to allow to connect to your copy of Call

Center Reporting, and then click Apply, and click OK.

This MUST be done in order to allow the Call Center to connect. No data will be gathered or

displayed from the Call Center until this step has been performed.

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Avaya Call Center Reporting 3.0 Manual de usuario Pagina 38