Avaya Call Center Reporting 3.0 Manual de usuario descargar pdf (Pagina 3)

Table of Contents

Configuring Nortel Networks Call Center Reporting.....................33

ntroduction........................................................................................................... 33

Configure window tabs ......................................................................................... 34

Company ......................................................................................................... 34

Skillsets ........................................................................................................... 34

Lines ................................................................................................................ 35

Agents ............................................................................................................. 36

Stat Time Bin................................................................................................... 37

Wallboard ........................................................................................................ 37

Security............................................................................................................ 38

Wallboards........................................................................................39

Introduction........................................................................................................... 39

Wallboard installation ........................................................................................... 39

Wallboard configuration........................................................................................ 39

Wallboard Settings .......................................................................................... 40

Wallboard Parameters.......................................................................................... 42

Wallboard Messages, Alarms and Schedules...................................................... 43

Wallboard Messages....................................................................................... 43

Wallboard Alarms ............................................................................................ 44

Wallboard Schedules ...................................................................................... 46

Statistical Settings ...........................................................................49

Introduction........................................................................................................... 49

Statistical Set Up .................................................................................................. 49

Real Time tab .................................................................................................. 50

Traffic Analysis tab .......................................................................................... 50

Peak tab .......................................................................................................... 50

Average tab ..................................................................................................... 50

Real Time Information......................................................................51

Introduction........................................................................................................... 51

Real Time screens................................................................................................ 51

System level .................................................................................................... 51

Skillset level..................................................................................................... 54

General Notes on the Real Time Displays ........................................................... 56

Management Reports.......................................................................58

Introduction........................................................................................................... 58

General Notes on the Report Statistics................................................................ 58

Accessing Current Reports .................................................................................. 59

Accessing Historical Reports................................................................................ 59

Report Manager window ...................................................................................... 61

File................................................................................................................... 61

View................................................................................................................. 61

Report.............................................................................................................. 61

Window............................................................................................................ 62

Help ................................................................................................................. 62

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Avaya Call Center Reporting 3.0 Manual de usuario Pagina 3

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