Avaya Call Center Reporting 3.0 Manual de usuario descargar pdf (Pagina 20)

Installing Nortel Networks Call Center Reporting

Make sure you have clicked on the Call Center Reporting

Client folder and NOT the Call Center Reporting Master

folder. There can only be one PC on your network

Configured as a Master Client.

5. Click on the Setup.exe file, and then click Open. The Browse window closes.

6. Click on OK in the Run dialog.

7. The Nortel Networks Connects Splash Screen and the Nortel Networks Call Center

Reporting Welcome screens appear.

8. The Choose Destination Location window appears.

9. Click Next to accept the default location. To change the folder location, click Browse,

choose another folder location and then click Next.

10. As installation proceeds, a number of status dialog boxes appear, indicating the progress

of the installation. The Setup Complete window appears.

Note: You will be asked for the Network Name of the Master Client PC during the

installation of the Multiple Client software.

YOU MUST enter the Network Name of the Master Client

PC for the Multiple Client software to operate correctly. Do

not enter the IP Address of the Master Client PC.

Applying Security to the Call Center Reporting Shared Folder

To prevent unauthorized access to the Call Center Reporting folder, you may specify which users

can connect to the folder, and what control they have once they have connected. This is

achieved by use of the Windows security features.

Whilst it is not a functional requirement that the Call Center Reporting folder be protected using

any of the Windows security features, it is recommended that the shared folders are given some

measure of protection.

This will prevent access to the Call Center Folder from unauthorized users. Also, some viruses

are known to take advantage of un-protected shared folders as a means of gaining entry to

networked PCs in order to infect them.

Your Network Administrator may advise you of which Windows features to use, but listed below

are typical scenarios involving Windows 95/98 and Windows NT/Windows 2000.

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Avaya Call Center Reporting 3.0 Manual de usuario Pagina 20