Avaya Call Center Reporting 3.0 Manual de usuario descargar pdf (Pagina 43)

Wallboards

Once a Wallboard has been allocated to either a Skillset or the System, and is configured with

the required Parameters, the Wallboard will immediately begin to function and display the

required information.

Wallboard Messages, Alarms and Schedules

Wallboard Messages

Text Messages can be sent to your agents via the Wallboards. Messages can contain words as

well as numerical information (Parameter values), and can be up to 70 characters long. When

Messages are displayed they scroll from right to left until the entire Message has passed over the

Wallboard at least three times. An audible Buzzer accompanies Wallboard Messages if this

option is configured in the Wallboard Settings tab.

The maximum number of Messages that can be created is 32. The Messages are stored in a

library, accessible from either the System or Skillset level. They can be manually sent to the

Wallboard(s), scheduled to be sent on a particular day and time, (Wallboard Schedule), or used

in conjunction with any alarm status (Wallboard Alarm).

Creating a Wallboard Message

1. From the System Manager Main window, click Management-Info.

2. From the drop down menu select Wallboard. The Message tab shows any Messages

that have been previously created.

3. Click New.

4. Type in the text of your Message (up to the maximum of 70 characters) in the space

provided.

5. Click OK to save the Message.

Note: The Real Time numerical value of any of the Parameters can be incorporated

into a Message by inserting the two-letter abbreviation for the Parameter into

the Message text. The Parameter must be in capitals and in brackets, e.g.

(QL) would insert the current value of the Queue Length parameter. You can

configure a maximum of six parameters per message.

Example: “There are (AN) agents not ready ”

If there are five agents not ready when the Message is sent to the Wallboard, the

format of the Message will be:

“There are 5 agents not ready ”

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Avaya Call Center Reporting 3.0 Manual de usuario Pagina 43