Avaya Call Center Reporting 3.0 Manual de usuario descargar pdf (Pagina 13)

Installing Nortel Networks Call Center Reporting

Checking whether The Windows Networking Component Is Installed

To check that the Windows Network component is set up properly on a PC in order for it to

operate as a Nortel Networks Call Center Reporting Master or Multiple Client PC, the following

steps must be performed:

Note: If your company has a network administrator, check with your administrator before

changing any network configuration parameters.

1. Start the Windows system on the PC that will have the Nortel Networks Call Center

Reporting Client application installed.

2. On the Windows taskbar, click Start, point to Settings and then click Control Panel. The

Control Panel window appears.

(If you are using the Windows 2000 operating system, double click instead on Networking

and Dial-up Connections. The Networking and Dial-up Connections window appears)

3. Double click on the Network icon . The Network window appears with the

Configuration tab displayed.

(If you are using Windows 2000 operating system, double click instead on the Local Area

Connection icon and then click on the Properties button. )

4. Check that TCP/IP appears on the list of installed network components. If TCP/IP is not on

the list, click Add to install this protocol using the Windows installation instructions, or refer

to your network administrator.

Installing Nortel Networks Call Center Reporting Master Client from a Business

Communications Manager 3.0

Windows NT Workstation cannot connect to a shared folder on an Windows 95

PC. If you have Windows NT Workstation PCs which are going to be running

the Nortel Networks Call Center Reporting Client, the Nortel Networks Call

Center Reporting Master PC should not be running Windows 95.

1. Exit any Windows programs that are running.

2. Start your internet Browser (such as Internet Explorer or Netscape), and use it to connect to

Port 6800 on the Business Communications Manager. Do this by entering into the browser

Address Bar the IP Address of the Business Communications Manager and the Port number,

in the following format: http://10.10.10.1:6800. (Remember to substitute the IP Address of

your Business Communications Manager for the 10.10.10.1 shown in the example above.)

3. Nortel Networks Unified Manager page will appear in the browser.

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Avaya Call Center Reporting 3.0 Manual de usuario Pagina 13