Avaya Call Center Reporting 3.0 Manual de usuario descargar pdf (Pagina 25)

Installing Nortel Networks Call Center Reporting

In Windows 2000 the environment variables can be accessed as follows

1. Click Start

2. Point to Settings

3. Click Control Panel

4. Click System

5. Select the Advanced Tab

6. Click the Environment Variables button

Statistical Calendar showing in a different Language than the rest of Call Center Reporting

If you see the calendar within Call Center Reporting in a different language to the rest of Call

Center Reporting (for example, you might have selected German at installation time, and the

calendar is showing in English), this section will help you to correct the problem.

The calendar is a Microsoft supplied component, held in a file called MSCAL.OCX.

It is available in various languages. If Call Center Reporting has been installed once in a given

language, subsequent installs of other languages might not overwrite this file with the version

required for your language.

To install a different language on top of a previous language version of Call Center Reporting, it

might be necessary to delete or rename (to something like OLDMSCAL.OCX) the previous

MSCAL.OCX file from the Windows\System32 (or WINNT\System32) folder, before

performing the installation.

Also note that Microsoft Office loads a version of the MSCAL.OCX file into \Program

Files\Microsoft Office\Office. If you have Office in one language and Call Center

Reporting in another, Windows will use the Office version of the MSCAL.OCX in flavour of the

Call Center Reporting supplied one.

Windows Socket Upgrade for Windows 95 PCs

If you are using a PC running Windows 95 (version B or later) and you have difficulties

connecting to the Call Center Platform or see sporadic or slow updates to the Nortel Networks

Call Center Reporting Real Time screens, you may require an upgrade for the Windows Sockets

components for your PC.

Download the W95ws2Setup.exe file from the following Microsoft World Wide Web site:

http://www.microsoft.com/windows95/downloads/contents/wuadmintools/s_wunetworkingtools/

w95sockets2/default.asp.

Graphical Real Time colors not displaying in their default colors

The Real Time screens use the following colors to represent the various Line and Agent states:

Agent or Line State Color

Incoming Green

Outgoing Yellow

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Avaya Call Center Reporting 3.0 Manual de usuario Pagina 25