Avaya Call Center Reporting 3.0 Manual de usuario descargar pdf (Pagina 44)

Wallboards

Note: It is advisable to put spaces at the end of the Message so that the last word is

separated from the first word when the Message repeats.

Editing a Wallboard Message

1. From the Message tab, click and highlight the Message to edit.

2. Click P

roperties and edit the text as required.

3. Click OK to save the changes.

Deleting a Wallboard Message

1. From the Message tab, click and highlight the Message to delete.

2. Click Remove.

3. Click Yes when prompted.

Sending Wallboard Messages

A Message can be sent manually to a Wallboard at any time.

1. From the Message tab, click and highlight the Message you want to send.

2. Click Send.

Note: If the Message is sent from the System level, then after clicking Send, a

dialog box will open with the option to send the Message to either the System

Wallboard only, or to All Wallboards. Click the option required.

3. Click OK to sent the Message.

Wallboard Alarms

A Wallboard Alarm can be set up so that when a specific Parameter reaches a critical threshold

either a Message is sent to the Wallboard or, if no Message is required, the alarmed Parameter on

the Wallboard will flash. Wallboard Alarms can be used to alert your staff of a critical condition

such as too many calls in the Skillset call queue or too many Agents in the not ready state. An

audible Buzzer accompanies Wallboard Alarms if this option is configured in the Wallboard

Settings tab.

If the Alarm condition is still true following an alarm from Nortel Networks

Call Center Reporting being sent to the wallboards, a new alarm is sent. If you

have configured the alarm to send a scrolling message then you will not be able

to see the actual parameter values on the wallboard as these are cleared before

the message is scrolled. Repeated alarm messages will obscure the parameter

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Avaya Call Center Reporting 3.0 Manual de usuario Pagina 44