Avaya Call Center Reporting 3.0 Manual de usuario descargar pdf (Pagina 42)

Wallboards

Wallboard Parameters

To select which parameters to display on a Wallboard, click the Parameter tab.

The Wallboard Parameter window

The available Parameters are:

Abbreviation Description

ID Number of Incoming calls received in the current Day

IH Number of Incoming calls received in the current Hour

AD Number of Abandoned calls in the current Day

AH Number of Abandoned calls in the current Hour

OD Number of Outgoing calls made in the current Day

OH Number of Outgoing calls made in the current Hour

SD Grade of Service offered in the current Day (%)

SH Grade of Service offered in the current Hour (%)

AO Number of Agents on Outgoing calls

AI Number of Agents on Incoming calls

AA Number of Agents Available to receive calls

AN Number of Agents in the Not Ready state

AL Number of Agents Logged in

QL Current Queue Length - number of calls in the call queue for

this Skillset

QT Current Queue Time for the longest waiting call in the call

queue for this Skillset (secs.)

To change the Parameters to be displayed, click the drop down menu arrows and highlight your

new selection.

If the Wallboard Title option is selected the Parameters on the top line are replaced with the

fixed text chosen for the title of the Wallboard.

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Avaya Call Center Reporting 3.0 Manual de usuario Pagina 42