Avaya Call Center Reporting 3.0 Manual de usuario Pagina 31
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- Tabla de contenidos
- MARCADORES
- Set Up and Operation Guide 1
- Table of contents 2
- How to use this guide 5
- Other documents 6
- System Overview 7
- PC requirements 8
- Introduction 11
- Installation prerequisites 11
- Configure window tabs 34
- Wallboards 35
- Wallboard Assignment 40
- IP Address / Network Name 40
- Wallboard Parameters 42
- Creating a Wallboard Message 43
- Creating a Wallboard Alarm 45
- Editing a Wallboard Alarm 45
- 3. Click Yes when prompted 47
- Statistical Settings 49
- Statistical settings 50
- Agent Status Alarm 50
- Call Waiting Alarm 50
- Service Target 50
- Real Time Information 51
- Real Time information 52
- Management Reports 58
- Accessing Current Reports 59
- Accessing Historical Reports 59
- Report Manager window 61
- Viewing Reports 62
- Report Types 63
- Printing reports 74
- Abandoned Caller ID Report 75
- Configuration Report 77
- Print Schedule 78
- Upgrade Process 85
- Glossary of Terms 87
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