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Installing Nortel Networks Call Center Reporting

Introduction

This chapter describes installation prerequisites, how to install the Nortel Networks Call Center

Reporting Master and Multiple Client software, troubleshooting tips and the folders created on

the Nortel Networks Call Center Reporting Master and Multiple Client PCs.

Installation prerequisites

Before you install Nortel Networks Call Center Reporting Master Client software, you must:

1. Be familiar with the Call Center and the Windows

operating system used by your PC.

2. Ensure that the Call Center is installed and configured.

3. Ensure that the Call Center platform is connected to, and is operational on, the network to

which the Nortel Networks Call Center Reporting Master Client PC is connected.

4. The Master Client address has been set in the Call Center Platform, and the Call Center

Reporting Software Authorization Code has been entered. (The Master Client address is

found in CallPilot Manager under Call Center, General Properties.)

The Master Client address is the address where the real time data stream for Call Center

Reporting purposes is delivered. You must enter the host name, the fully qualified domain

name, or the IP address of the computer that is running the Call Center Reporting Master

Client.

The Master Client Address appears only if you use Call Center Professional on a Business

Communications Manager 3.0 system, or if you have purchased and enabled the Call Center

Reporting Software Authorization Code. Contact your service representative if you are

interested in the Call Center Reporting Software Authorization Code.

Now you are ready to install the Nortel Networks Call Center Reporting Master Client software

from the Call Center platform.

For Windows 2000 and Windows NT PCs, you must have Administrator’s rights

for the installation to be successful. If you do not have Administrator’s rights for

the PC on which you wish to install Nortel Networks Call Center Reporting, the

installation will be halted and you will be requested to log out and log back in

with Administrator’s rights.

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Avaya Call Center Reporting 3.0 Manual de usuario Pagina 11