Avaya Call Center Reporting 3.0 Manual de usuario descargar pdf (Pagina 27)

Using Nortel Networks Call Center Reporting

Starting Nortel Networks Call Center Reporting

1. To start the Nortel Networks Call Center Reporting Master Client, double-click on

the Call Center Reporting icon on the desktop of the Master Client PC.

Note: At the same time, the RDB Server will automatically open and start to collect

data from the Call Center. When the RDB Server is operational an icon in the

form of a bar graph will be shown on the Windows taskbar on the Master

Client PC Desktop.

The IP Address of the Call Center Platform MUST have been

entered in the Security tab of the Configuration window before

the RDB Server will allow connections from the Call Center

Platform. See the section titled ‘Authorized IP Address’ on

Page 38.

RDB Server taskbar icon

Note: The first time Nortel Networks Call Center Reporting is started on the Master

Client it will create the Configuration Database, which is required for the

RDBServer to operate correctly. Because of this, ensure that the first time

you start Nortel Networks Call Center Reporting on the Master Client you

start it by double-clicking on the Call Center Reporting icon on the desktop of

the Master Client PC. You can also start Nortel Networks Call Center

Reporting by clicking on Start Programs, Nortel Networks, Nortel Networks

Call Center Reporting.

2. To start a Nortel Networks Call Center Reporting Multiple Client, double-click on the

Call Center Reporting Client icon on the desktop of the Multiple Client PC.

Remember, for the Multiple Client(s) to operate correctly, the RDB Server on

the Master Client must already be running.

Entering Nortel Networks Call Center Reporting (Log In)

Before you can access the configuration or management information you have to Log In to the

system. For security, this process requires a User ID and a Password.

1. From the menu bar select Level and then click Log-In…, or

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Avaya Call Center Reporting 3.0 Manual de usuario Pagina 27