Avaya Call Center Reporting 3.0 Manual de usuario descargar pdf (Pagina 14)

Installing Nortel Networks Call Center Reporting

4. Click on the Install Clients link.

5. The Install Clients page will appear in the browser.

6. Click on the Call Center Reporting Master Client link. Information on the Call Center

Software application will appear in the browser window. (You may need to scroll down

through the page to see the buttons which install the Call Center Reporting Master Client.)

7. Click on the Install Call Center Reporting Master Client button.

8. A dialog will appear from which you can select to either Run this program from its

current location or Save this program to disk. The default option is Save this program to

disk. Click on OK.

9. Several progress bars appear as the installation routine prepares itself. Presently the Nortel

Networks Call Center Reporting Master language selection dialog appears. Select the

language you wish to install, and then click OK.

10. The Nortel Networks Connects Splash Screen and the Nortel Networks Call Center

Reporting Welcome screens appear.

11. The Choose Destination Location window appears.

12. Click Next to accept the default location. To change the folder location, click Browse,

choose another folder location and then click Next.

As installation proceeds, a number of status dialog boxes appear, indicating the progress of the

installation. The Setup Complete window appears.

In order for Multiple Client PCs to have access to the Master Client PC, the network must be set

up correctly and the Multiple Client PCs must be able to see and access the Call Center

Reporting and Stats folders on the Master Client PC. There are certain settings on the Master

Client PC that need to be correctly set. See the Section titled Master Client PC File Sharing on

Page 14.

Installing Nortel Networks Call Center Reporting Master Client for a CallPilot 2.0

Installation

Windows NT Workstation cannot connect to a shared folder on an Windows 95

PC. If you have Windows NT Workstation PCs which are going to be running

the Nortel Networks Call Center Reporting Client, the Nortel Networks Call

Center Reporting Master PC should not be running Windows 95.

1. Exit any Windows programs that are running.

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Avaya Call Center Reporting 3.0 Manual de usuario Pagina 14