Avaya Glossary of Media Processing Server Series Terminology (Software Release 2.1) Manual de usuario descargar pdf (Pagina 34)

Glossary of Avaya MPS Series Terminology C-TAP

Page 34 # P0602812 Ver: 1.3

C-TAP Computerized Telephony Applications Platform. Hardware and

software that provides an open and integrated environment for

enhanced call processing, call/data delivery and other call center-

related applications in client/server installations.

Integration of the C-TAP system into an existing data and

telecommunication environment is enhanced by the availability of a

wide selection of telephony and host computer connectivity and

multiple LAN interfaces. The C-TAP system also integrates

seamlessly with the Avaya MPS to provide enhanced call/data

delivery capabilities for calls transferred from the IVR system.

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Avaya Glossary of Media Processing Server Series Terminology (Software Release 2.1) Manual de usuario Pagina 34