Avaya Glossary of Media Processing Server Series Terminology (Software Release 2.1) Manual de usuario descargar pdf (Pagina 11)

Active Call

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ABCD-bit signaling The data transmission technique used in most digital/T1 transmission

links. One bit “robbed” from each of 24 channels in every 6th frame

carries dialing and controlling information.

Contrast with out-of-band signaling.

For additional information, see the Avaya MPS Telephony Reference

Manual

See also digital, channel.

ACB Application Control Block. An instance of an ACB is created every

time an application registers, and is destroyed every time an

application unregisters. ACB contains both an AEQ (Application

Event Queue) and an ECT (Event Callback Table).

See also AEQ, ECT.

ACD Automatic Call Distributor is a phone system that specializes in

handling incoming calls. Its functions are,

• to answer calls

• search the database for instructions on where to send the call

• forward the call to a Voice Response Unit (VRU) that informs the

caller about the processing

• and then route the call to the correct location.

See also VRU.

Active Call The state of a call that is not in a Hold, Null, or Queued state. A call

that has an established connection.

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