Avaya Configuring and Troubleshooting Bay Dial VPN (DVS) Networks Manual de usuario Pagina 168

  • Descarga
  • Añadir a mis manuales
  • Imprimir
  • Pagina
    / 190
  • Tabla de contenidos
  • SOLUCIÓN DE PROBLEMAS
  • MARCADORES
  • Valorado. / 5. Basado en revisión del cliente
Vista de pagina 167
Configuring and Troubleshooting Bay Dial VPN Services
C-24 303509-A Rev 00
Troubleshooting Tunnel Problems
Since the TMS is an extension of the proprietary erpcd, you can use essentially
the same troubleshooting procedures that you would use for other erpcd problems.
In general, tunnel problems fall into the following categories:
User errors
Equipment failure
Configuration errors
TMS database errors
User errors, such as a domain name that is not valid, result in the user being
denied access to the system. Dial VPN logs the message to the syslog. Appendix
B lists the syslog messages.
Configuration errors may mean that one or more aspects of the system will not
function properly. The procedures described earlier in this chapter can help you
diagnose configuration problems. Managing Remote Access Concentraators
Using Command Line Interfaces lists some common configuration errors, how to
diagnose them, and how to fix them.
Equipment failures interrupt service to those users connected to the failed device.
If a NAS fails, TMS detects the failure of the erpcd logging connection. TMS then
removes the entry for that NAS in the current users field of the TMS database for
every domain/dnis combination. This disconnects the users on that RAS, reducing
the current number of sessions.
If the TMS (erpcd) itself fails, the NAS detects the condition by the failure of the
logging connection. The NAS falls back to the secondary server, if specified,
which should have the same TMS database configuration. However, unless the
database is shared by the TMS servers (that is, having it NFS mounted), the count
of current users will be lost. An important point is that the default database, ndbm,
has no locking. It is therefore vulnerable to corruption if it is shared across TMS
servers.
To troubleshoot TMS database errors, refer to Chapter 5
, which contains a
complete list of the
tms_dbm
commands, arguments, and meanings.
Vista de pagina 167
1 2 ... 163 164 165 166 167 168 169 170 171 172 173 ... 189 190

Comentarios a estos manuales

Sin comentarios